Managing Diversity: Toward a Globally Inclusive Workplace

About the Book

Successful management of a diverse workforce is one of the most important global challenges faced by corporate leaders, human resource managers, and management consultants. Offering original coverage of the historical and theoretical foundations that have led to today’s practice of managing diversity in the workplace, this bestseller offers an original model for a globally inclusive workplace, bringing concepts to life with real-world situations.

 

Key Features

• Demonstrates the benefits of implementing inclusive practices, complete with vignettes and case studies from around the world
• Explores the new realities of the workforce, including global demographic, legislative, and social policy trends
• Analyses the causes and consequences of workforce exclusion
• Provides a comprehensive model for an inclusive workplace with a fully utilized workforce.

Table of Contents:
List of Boxes, Figures, and Tables Preface and Acknowledgments 1 Introduction and Conceptual Framework The Challenge of Managing Diversity in a Global Context Tensions Posed by Global Workforce Trends Diversity and Exclusion: A Critical Workforce Problem The Inclusive Workplace Model Conceptual Framework and Organization of the Book PART I: THE GLOBAL CONTEXT FOR DIVERSITY MANAGEMENT 2 Diversity Legislation in a Global Perspective: Equality and Fairness in Employment The International Bill of Human Rights and Employment Rights Importance and Influence of the Declaration of Human Rights Implementation Diversity-Related Employment Legislation Broad-Based Antidiscrimination Legislation Practical Implications Appendix 2.1. Universal Declaration of Human Rights Appendix 2.2. Global Antidiscrimination and Equal Rights Legislation Checklist of Protections Offered by a Select Number of Countries 3 Discrimination, Equality, and Fairness in Employment: Social Policies and Affirmative/Positive Action Programs Discrimination and Equality in Employment Theoretical Perspectives of Discrimination and Affirmative Action Social Policies and Affirmative/Positive Action Programs Principles of Affirmative Action and Positive Action Programs The Public Debate Over Affirmative and Positive Action Policies 4 Global Demographic Trends: Impact on Workforce Diversity International Population Trends National Trends 5 Socioeconomic Transitions: The New Realities of the Global Workforce Worker Migration Occupational Diversity Migration of Employers Implications for Diversity of Gender, Disability, and Sexual Orientation Educational Trends and Workforce Diversity PART II: SOCIAL PSYCHOLOGICAL PERSPECTIVES OF WORKFORCE DIVERSITY 6 Defining Diversity in a Global Context: Prejudice and Discrimination Workforce Diversity Defined Toward a Global Definition of Diversity Stereotypes and Prejudice Dehumanization and Oppression Employment-Related Discrimination 7 Vive la Différence? Theoretical Perspectives on Diversity and Exclusion in the Workplace Diversity and Exclusion: A Critical Workforce Problem Overview of Social Psychological Theories of Diversity and Exclusion Theoretical Underpinnings of the Inclusion-Exclusion Construct Orienting Theories of Diversity and Exclusion Explanatory Theories of Diversity and Exclusion Research on Organizational Demography Documenting Exclusion 8 Culture and Communication in the Global Workplace The Cultural Context for the Global Workplace Cross-Cultural Communication Effective Cross-Cultural Communication 9 Interpersonal Relationships in a Global Work Context Cultural Styles and Relational Mental Models Diversity in Interpersonal Relationships Interpersonal Relationships and Cross-Cultural Communication Theoretical Perspectives on Interpersonal Cross-Cultural Communication PART III: MANAGING A DIVERSE WORKFORCE IN THE GLOBAL CONTEXT—THE INCLUSIVE WORKPLACE 10 Diversity Management: Paradigms, Rationale, and Key Elements Defining Diversity Management From Equal Rights Laws, to Affirmative/Positive Action, to Diversity Management Diversity Management Paradigms Models of Global Diversity Management The Impetus for Implementing Diversity Management Characteristics and Limitations of Diversity Management 11 Inclusive Leadership: Unlocking the Diversity Potential Leadership Dilemmas and the Diversity Paradox Transformational Leadership, Inclusive Leadership, and the Organization’s Competitive Advantage Organizational Leadership and Inclusion Inclusive Leadership at the Supervisor Level: Leader-Member Exchange (LMX) 12 An Overview of the Inclusive Workplace Model: Managing the Globalized Workforce Diversity Diversity Management and the Inclusive Workplace 13 The Inclusive Workplace: Level I—Inclusion Through Diversity Within the Work Organization Inclusive Policies and Practices Barriers and Benefits of Implementing the Inclusive Approach at Level I Case Illustration: Level I—Inclusion Through Diversity Within Work Organizations—Denny’s, Inc. Questions for Discussion and Further Analysis 14 The Inclusive Workplace: Level II—Inclusion Through Corporate-Community Collaborations Inclusive Policies and Practices Barriers and Benefits of Implementing the Inclusive Approach at Level II Case Illustration: Level II—Inclusion Through Corporate-Community Collaboration—Unilever Questions for Discussion and Further Analysis 15 The Inclusive Workplace: Level III—Inclusion Through State/National Collaborations Barriers and Benefits of Implementing the Inclusive Approach at Level III Case Illustration: Level III—Inclusion of Disadvantaged Groups at the National/State Level—Eurest Questions for Discussion and Further Analysis 16 The Inclusive Workplace: Level IV—Inclusion Through International Collaborations Barriers and Benefits to Implementing the Inclusive Approach at Level IV Case Illustration: Level IV—Inclusion Through Global Collaborations—Fair Trade Company Fair Trade History Global Village and Fair Trade Company Fair Trade Future Questions for Discussion and Further Analysis 17 Practical Steps for Creating an Inclusive Workplace: Climate for Diversity, Climate for Inclusion, and Survey Scales Introduction Climate for Diversity and Climate for Inclusion The Climate for Inclusion-Exclusion Scale (MBIE) Psychometric Properties and Previous Research Utilizing the Measure The Mor Barak et al. Diversity Climate Scale Psychometric Properties and Previous Research Utilizing the Measure 18 Toward a Globally Inclusive Workplace: Putting the Pieces Together The Value Base for the Inclusive Workplace Implementation of the Inclusive Workplace Conclusion References Index About the Author

About the Author :
Michàlle Mor Barak, PhD, is the Dean Endowed Professor of Social Work and Business at the University of Southern California (USC) with a joint appointment at the Suzanne Dworak-Peck School of Social Work and the Marshall School of Business.  She served as the Founding Chair of the Department of Social Change and Innovation (SCI) and the Chair of the PhD Program.  A Principal Investigator on several large research projects, she has published extensively in the areas of global diversity and inclusion climate.  Her research and scholarly work were funded by national and international foundations and corporations, including the Rockefeller Foundation, the Department of Defense, Army Research Institute (DOD-ARI), Nike, TRW Aerospace & Defense, Southern California Edison, and the Wellness Foundation.  Mor Barak was invited to give keynote addresses at national and international gatherings such as the International Monetary Fund (IMF) Global Inclusion Conference, Equity, Diversity and Inclusion (EDI) International Conference, and the Women’s Global Forum on the Economy and Society.  She received grants to lead prestigious conferences around the world, including from the Rockefeller Foundation to lead an international conference on global workforce diversity at the Foundation’s Villa Serbelloni in  Bellagio, Italy, and from the Borchard Foundation’s grant to lead a global think tank of scholars on diversity management at the Château de la Bretesche, in France.  Her original measures of diversity climate and climate for inclusion have been widely used nationally and internationally and were translated to more than 10 languages, including Chinese, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, and Turkish. Mor Barak won Best Paper awards including the Journal of Behavioral and Applied Management, from the Academy of Management Annual Conference, and from the Journal of Human Service Organizations and was ranked among the top authors of the most influential articles in the social work discipline. She was inducted to the American Academy of Social Work and Social Welfare (AASWSW) and received awards of distinction, including a Fulbright award, Academy of Management Division of Gender and Diversity in Organizations, the Lady Davis award, the University of California Regents Award, and the Franklin C. Sterlin Distinguished Faculty Award.  The first edition of this book, Managing Diversity: Toward a Globally Inclusive Workplace, received accolades in academic journals such as the Academy of Management Learning and Educational Journal, Journal of Sociology and Social Welfare, and Profiles in Diversity Journal, and won the Association of College and University Libraries’ Choice Award for Best Titles and the Academy of Management’s prestigious Terry Best Book award for “the most significant contribution to management knowledge”.