Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide
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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447)

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447)

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About the Book

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide  Second Edition   Josh Finke, CCIE®  No. 25707 Dennis Hartmann, CCIE®  No. 15651 Foundation Learning for the CCNP Voice CIPT1 642-447 exam Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Second Edition is a Cisco®-authorized, self-paced learning tool for CCNP Voice® foundation learning. This book provides the knowledge necessary to implement a Cisco Unified Communications Manager (CUCM) solution at a single-site environment. By reading this book, you will learn how to perform post-installation tasks, configure CUCM, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place On-Net and Off-Net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility.   This book focuses primarily on CUCM version 8.x, which is the call routing and signaling component for the Cisco Unified Communications solution. This book has been fully updated with new coverage of CUCM phone services, Cisco Unified Manager Assistant, Cisco Unified Mobility, and H.323 gateways.   Whether you are preparing for CCNP Voice certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.   Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Second Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.   n    Understand Cisco Unified Communications Manager architecture and components n    Evaluate CUCM deployment models n    Set up and configure CUCM services n    Implement and harden IP phones n    Manage user accounts n    Configure Catalyst® switches for power over Ethernet and voice VLAN requirements n    Deploy MGCP and H.323 gateways n    Configure call routing and digit manipulation n    Set up calling privileges and call coverage n    Deploy various media resources, features, and applications n    Establish Presence-enabled speed dials and lists n    Implement Cisco Unified Manager Assistant and Cisco Unified Mobile   This volume is in the Foundation Learning Guide Series offered by Cisco Press®. These guides are developed together with Cisco as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.  

Table of Contents:
Introduction xix Chapter 1 Cisco Unified Communications Manager Architecture 1 Chapter Objectives 1 CUCM Overview 2     Cisco UC Solution Components 2     Cisco UC Network 4     CUCM Functions 6     CUCM Signaling and Media Paths 7         Example: Basic IP Telephony Call 8     CUCM Hardware, Software, and Clustering 9     CUCM Cluster 10         Cisco 7800 Series Media Convergence Servers 11         CUCM Operating System 12     Cisco UC Database 13         Static Configuration Data 13         User-Facing Features 13     Database Access Control 15     CUCM Licensing 16         License File Request Process 18         Obtaining Additional Licenses 19         Licensing Components 20         Calculating License Units 22         License Unit Reporting 22 Chapter Summary 24 Review Questions 25 Chapter 2 Deployment Models 29 Chapter Objectives 29 CUCM: Single-Site Deployment 30 Multisite WAN with Centralized Call Processing 31 Multisite Deployment with Distributed Call Processing 34     Benefits 36     Best Practices 36 Clustering over the IP WAN 37 CUCM Call-Processing Redundancy 39 Chapter Summary 43 Review Questions 43 Chapter 3 Cisco Unified Communications Manager Services and Initial Configuration Settings 47 Chapter Objectives 47 CUCM Initial Configuration 48     Network Components 48         Network Time Protocol 48         Dynamic Host Configuration Protocol 49         Trivial File Transfer Protocol 49         Domain Name System 49     NTP and DHCP Considerations 50     DHCP 51     DNS 54 Network and Feature Services 57     Network Services 58     Feature Services 58         Service Activation 59         Control Center 60     Global Server Settings 60         Enterprise Parameters 60         Enterprise Phone Configuration 62         Service Parameters 64 Chapter Summary 66 Review Questions 67 Chapter 4 Managing User Accounts in Cisco Unified Communications Manager 71 Chapter Objectives 71 CUCM User Accounts 71     User Account Types 72     User Privileges 73     User Management 76     Managing User Accounts 76 Bulk Administration Tool Overview 82     Bulk Administration Tool Components 83     Bulk Provisioning Service 84 Managing User Accounts Using Cisco Unified Communications Manager BAT 84 Lightweight Directory Access Protocol (LDAP) Overview and Considerations 86     LDAPv3 Integration 86     LDAPv3 Synchronization 87         Synchronization Agreements 88         Synchronization Search Base 90         Synchronization Best Practices 91         LDAPv3 Synchronization Configuration 92     LDAPv3 Authentication 94         LDAPv3 Authentication Configuration 97 Chapter Summary 98 Review Questions 99 Chapter 5 Cisco Unified Communications Manager Endpoints 101 Chapter Objectives 101 CUCM Endpoints 102     Endpoint Features 103     Cisco IP Phone Models 105         Entry-Level Cisco IP Phones 105         Midrange Cisco IP Phones 106         High-End Cisco IP Phones 106         Cisco Unified IP Phone 8900 Series 106         Cisco Unified IP Phone 9900 Series 107         Other Cisco IP Phones 108 Cisco IP Phones: Boot Sequence 111 H.323 Endpoint Support 115 SIP Third-Party IP Phone Support in CUCM 116     SIP Third-Party Authentication 118 Chapter Summary 119 Review Questions 120 Chapter 6 Cisco Catalyst Switches 123 Chapter Objectives 123 Cisco LAN Switches 124     Providing Power to Cisco IP Phones 126         Cisco Original Power over Ethernet Device Detection 127         IEEE 802.3af Device Detection 127     Voice VLAN Support on Cisco IP Phones 129         Single-VLAN Access Port 130         Multi-VLAN Access Port 131         802.1q Trunk Port 132         Native Cisco IOS VLAN Configuration 134         CatOS VLAN Configuration 136 Chapter Summary 138 Review Questions 139 Chapter 7 Implementing and Hardening IP Phones 141 Chapter Objectives 141 Endpoint Configuration Tools and Elements Overview 142 Endpoint Basic Configuration Elements 143     Device Pool 144     Phone Network Time Protocol Reference 146     Date/Time Groups 148     Cisco Unified CM Group 149     Regions 151     Locations 153     Phone Security Profile 155 Device Settings 156     Device Defaults 157     Phone Button Template 157     Softkey Template 158     SIP Profile 161     Common Phone Profiles 162 Phone Configuration Element Relationship 162 Phone Auto-registration 163     Auto-registration Configuration 165 Bulk Administration Tool and Auto-Register Phone Tool 167     Auto-Register Phone Tool 168     TAPS: Phone Insert Process 169     Bulk Administration Tool 169         Bulk Provisioning Service 170         Phone Template 170         Line Template 171         CSV File 172         Phone Validation 174         Inserting IP Phones into the CUCM Database 175 Manual Configuration 176     Endpoint Registration Verification 178     Third-Party SIP Phone Configuration 179 Chapter Summary 182 References 182 Review Questions 183 Chapter 8 Implementing PSTN Gateways in Cisco Unified Communications Manager 185 Chapter Objectives 185 Analog and Digital Gateways 186 Core Gateway Requirements 187 Gateway Communication Overview 188     Gateway Protocol Functions for Cisco Unified Communications Manager Integration 189 MGCP Gateway Implementation 191     Endpoint Identifiers 191     MGCP Gateway Support 193 MGCP Configuration Server 193     Q.931 Backhaul 194     MGCP Gateway Configuration: CUCM 194     MGCP Gateway Configuration: Cisco IOS Configuration 198     MGCP Gateway: Registration Verification 201     Fractional T1/E1 Configuration on an MGCP Gateway 203     Fractional T1/E1 Configuration on Cisco Unified Communications Manager 204     MGCP Gateway Verification 205     MGCP Gateway Considerations 205 H.323 Gateway Implementation 206     Cisco Unified Communications Manager H.323 Gateway Configuration 207     Configure Basic Cisco IOS H.323 Functionality 209         Configure CUCM Redundancy on H.323 Gateways: Calls from the H.323 Gateway to the CUCM Cluster 210         Configure CUCM Redundancy on H.323 Gateways: Calls from CUCM to the H.323 Gateway 211         H.323 Gateway Call Survivability 212 SIP Gateway Implementation 212     CUCM SIP Gateway Configuration 213         Add a SIP Trunk 213         Configure SIP Trunk Parameters 214         Configure Basic Cisco IOS SIP Functionality 216         Configure Cisco IOS Call Routing on SIP Gateways 217         SIP Trunking 218         SIP Trunk: MTP Allocation Configuration 218 Chapter Summary 218 References 219 Review Questions 219 Chapter 9 Call-Routing Components 221 Chapter Objectives 221 Dial Plan Components 222 Endpoint Addressing 224 Uniform On-Net Dial Plan Example 227 E.164 Overview 229 Call-Routing Overview 230     Call-Routing Table Entries 232     Route Patterns 233         Route Pattern Examples 236     Digit Analysis 237 Digit Forwarding 244     SCCP Phones: User Input 245     Cisco SIP IP Phones: User Input 246         Type A SIP Phones: No Dial Rules 246         Cisco Type A SIP IP Phones: Dial Rules 246         Cisco Type B SIP Phones: No Dial Rules 247 Special Call-Routing Features 248     Route Filters 248     The ! Wildcard 251     Call Classification 252     Secondary Dial Tone 253 CUCM Path Selection 253     Path Selection Elements 254     Path Selection Configuration 254         Route Group 254         Local Route Group 256         Route List 258 Chapter Summary 261 References 262 Review Questions 262 Chapter 10 Calling Privileges 265 Calling Privileges 265 Partitions and Calling Search Spaces 267 Configuring Partitions and Calling Search Spaces 274     Step 1: Creating Partitions 274     Step 2: Assigning Numbers, Patterns, and Ports to Partitions 275     Steps 3—5: Configuring Calling Search Spaces 276 Time-of-Day Call Routing 277     Step 1: Create Time Periods 280     Step 2: Create a Time Schedule and Associate One or More Time Periods with It 281     Step 3: Assign the Time Schedule to a Partition That Should Be Active Only During the Time Specified in the Time Schedule 282 Client Matter Codes and Forced Authorization Codes 282 Class of Service Approaches 285 Emergency Call Routing and Vanity Numbers 290 Private Line Automatic Ringdown 292 Chapter Summary 294 Review Questions 295 Chapter 11 Digit Manipulation 297 CUCM Digit Manipulation 298     Mechanics of CUCM Digit Manipulation 298 External Phone Number Mask 302 Translation Patterns 303 Transformation Masks 307 CUCM Digit Prefix and Stripping 309 Significant Digits 312 Cisco Unified Communications Manager Global Transformations 312     Calling Party Transformation Pattern Configuration 316     Called Party Transformation Pattern Configuration 317     Transformation Calling Search Space 317     Incoming Number Settings 317     Incoming Calling Party Prefix Example: Globalization of Calling Number 318     Gateway Incoming Calling Party Settings Configuration 319     Device Pool Incoming Calling and Called Party Transformation Calling Search Space 320 Transformation Examples 320 Chapter Summary 323 Review Questions 324 Chapter 12 Call Coverage 327 Call Coverage 328     Call Forwarding 328     Shared Lines 329     Call Pickup 329 Call-Hunting Components and Processes 330 Call-Hunting Options and Distribution Algorithms 334 Call-Hunting Flow 335 Call-Hunting Configuration 337     Task 1: Create the Line Groups, Add Members, and Configure the Distribution Algorithm and Hunt Options 338     Task 2: Create the Hunt List and Add the Line Groups 339     Task 3: Create the Hunt Pilot, Associate the Hunt List with the Hunt Pilot, and Configure Hunt Forward Settings 340     Task 4: Configure Personal Preferences on Phone Lines in the Event That Hunting Ends with No Coverage 341 Call-Forwarding Features 343     Example: Call Forwarding Without Forward No Coverage Settings 343     Example: Forward No Coverage 344     Example: Call Coverage–Forward Hunt No Answer 345     Example: Call Coverage–Forward Hunt Busy 346     Example: Call Coverage–Forward No Coverage External Missing 347 Chapter Summary 348 Review Questions 349 Chapter 13 Media Resources Media Resources 351 Media Resource Support 353     Audio Conferencing 354     MTP 356     Annunciator 356     MoH 357 Conferencing 358     Cisco Conference Bridge Hardware 359         Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 359         Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 360         Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 360         Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 and 2900 Series, and 3800 and 3900 Series Routers) 360     Conferencing Media Resource Configuration 362     MeetMe Conference Configuration 370 Music on Hold 371     MoH Configuration 374 Annunciator 378 Media Resource Access Control 379 Chapter Summary 384 Review Questions 384 Chapter 14 Phone Services 387 Cisco IP Phone Services 387     Cisco IP Phone Services Subscriptions Overview 388     Cisco IP Phone Services Provisioning 389     Cisco IP Phone Services Access 391     Default Cisco IP Phone Services 391     Cisco IP Phone Services Redundancy 393     Cisco IOS SLB 393     Use of DNS to Provide Cisco IP Phone Services Redundancy 394 Cisco IP Phone Services Configuration 394     Step 1: Verify or Change the Enterprise Parameters Relevant to Cisco IP Phone Services 395     Step 2: Add a New Cisco IP Phone Service 397     Step 3: Configure the Cisco IP Phone Services Parameters of the Added Service 397 Cisco IP Phone Services Subscriptions 402     Subscribe Cisco IP Phone Services: Administrator 402     Subscribe Cisco IP Phone Services: End User 403 Chapter Summary 404 Review Questions 405 Chapter 15 Presence-Enabled Speed Dials and Lists 407 How Presence Works with CUCM 407 Presence Support in CUCM 408 Presence Configuration 410     Step 1: Enable Presence-Enabled Speed Dials 411     Step 2: Configure the BLF Speed Dial 412     Step 3: Allow Presence Subscriptions Through SIP Trunks 412 Presence Access Control 413 Presence Policy Configuration 417 Chapter Summary 420 References 421 Review Questions 421 Chapter 16 Implementing Cisco Unified Mobility 425 Cisco Unified Mobility Overview 425     Mobile Connect and MVA Characteristics 426     Cisco Unified Mobility Features 427     Cisco Unified Mobility Call Flows 427 Mobile Connect Call Flow: Internal Calls Placed from Remote Phone 428     MVA Call Flow 429     Cisco Unified Mobility Implementation Requirements 430     Mobility Configuration Elements 431 Shared Line Between Phone and Remote Destination Profile 432     Relationship of Mobility Configuration Elements 433     Cisco Unified Mobility Considerations 435     MVA Call Flow with MGCP PSTN Gateway Access 435     CSS Handling in Mobile Connect 436     CSS Handling in MVA 436     Cisco Unified Mobility Access List Functions 437     Mobility Phone Number Matching 439 Cisco Unified Mobility Configuration 439     Step 1: Configure Softkey Template 440     Step 2: Configure End User 440     Step 3: Configure IP Phone 441     Step 4: Configure Remote Destination Profile 442     Step 5: Add Remote Destinations to Remote Destination Profile 443     Step 6: Configure Service Parameters 445     Step 7a: Configure Access List 445     Step 7b: Apply Access List to Remote Destination 447 Cisco Unified Mobility: MVA Configuration Procedure 448     Step 1: Activate Cisco Unified Mobile Voice Access Service 448     Step 2: Configure Service Parameters 449     Step 3: Enable MVA per End User 450     Step 4: Configure MVA Media Resource 450     Step 5: Configure MVA on Cisco IOS Gateway 451 Chapter Summary 453 References 454 Review Questions 454 Appendix A Answers to Review Questions 457     9781587204180    TOC    7/20/2011


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Product Details
  • ISBN-13: 9780132103534
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Cisco Press
  • Language: English
  • Sub Title: (CCNP Voice CIPT1 642-447)
  • ISBN-10: 0132103532
  • Publisher Date: 03 Aug 2011
  • Binding: Digital download
  • No of Pages: 497
  • Weight: 1 gr


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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447)
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