Computing Information Technology: The Human Side
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Computing Information Technology: The Human Side

Computing Information Technology: The Human Side


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About the Book

IT influence is being felt throughout modern organizations, from the senior management level to various clerical and support group levels. As IT has grown in sophistication along a broad range of technical aspects and features, organizational personnel have witnessed changes in organizational life and ways of doing business that have transformed their thinking about what it means to contribute effectively and efficiently to the well-being of their organizations. IT has influenced organizational strategy making, has altered organizational structures and cultures, has reshaped organizational communication and learning and has changed management thinking about organizational design. Computing Information Technology: The Human Side addresses both the pitfalls and triumphs of implementing information technology into organizations.

Table of Contents:
Role of Behavioral Factors in Strategic Alliances; The Role of the Organizational Context in the Use of a Workflow System: Lessons from a Case Study; The Coming Infocracy: New Organizational Forms for the Delivery of Personal Financial Services; Towards a Sociopragmatic-Constructivist Understanding of Information Systems; End User Computing Support Choices; Solving Common Business Problems with Microsoft Office; Users as Developers - Conditions and Effects of User Systems Development; Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL; Social Issues in the Administration of Information Systems Survey Research; Website Interactivity and Amusement: Techniques and Effects; User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisifaction; Development of a Task Model for the Analysis and Retrieval of Statistical Data; Building a Custom Client-Side Research Tool for Online Web-Based Experiments

About the Author :
Steven Gordan is an associate professor of information systems and technology at Babson College, USA. He is a co-author of the textbook Information Systems: A Management Approach. Dr. Gordon's research and consulting interests focus on two areas: organizational structure for the delivery of information technology services and e-commerce in the financial service industry. His research appears in the Communications of the ACM, Information & Management, Journal of Global Information Management, Information Systems Management, the International Journal of Service Industry Management, and other academic journals. He is a global associate editor of the Journal of Information Technology Cases and Applications and serves on the editorial review board for the Journal of End User Computing.


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Product Details
  • ISBN-13: 9781931777520
  • Publisher: IGI Global
  • Publisher Imprint: IGI Publishing
  • Height: 254 mm
  • No of Pages: 300
  • Width: 178 mm
  • ISBN-10: 1931777527
  • Publisher Date: 01 Jan 2000
  • Binding: Hardback
  • Language: English
  • Returnable: N


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