The Human Side of Information Technology Management

The influence of information technology (IT) is being felt throughout modern organisations from the senior management level to line management to various clerical and support-group levels. As IT has grown in sophistication along a broad range of technical aspects and features, organisational personnel have witnessed changes in organisational life and ways of doing business that have transformed their thinking about what it means to contribute effectively and efficiently to the well-being of their organisations. It has influenced organisational decision-making, has altered organisational structures and cultures, has reshaped organisational communication and learning, has changed management thinking about organisational design, and has raised ethical issues that must be confronted daily in the workplace. People's responses to IT have influenced the nature of managerial work and the quality of work life. This readings text is a collection of scholarly papers dealing with issues concerning the "people" aspects of IT. It is intended to help managers and students of IT to better understand how the human side of IT is as important as the technical side of IT. Indeed, some may argue toay that in the context of organisational life, the human side of IT is more important than the technical side of IT for successful organisational functioning, especially in the implementation of IT. These papers were originally presented at the Information Resources Management Association International Conference held in San Antonio, Texas during May 22-25, 1994. The papers were revised and expanded especially for this volume, and serve as individual chapters in the book.

Table of Contents:
Enhancing IT Assmimilation In Saudi Public Organisations - Human Resources Issues, Abdulla H. Abdul-Gader and Kaled H. Alangari; Understanding the Human Side of Information Systems Management and Use - a Theoretical Framework and Two Evaluation Approaches, Timo Auer and Mikko Ruohonen; Groupware, the Tool for the New Enterprise - Implementation Issues for Managers and Workers, B. Bonnie Baranowski and Jacquelin R. Dunn; a New Era for Information Resource Management, John Gessford; Attitude and Use of Computer-Mediated Communication, Kathryn A. Marold et al; Information Technology as a Learning Resource, Elbert L. Menees; Isolation Without Privacy, Michael J. Paul and John E. Gochenauer; Pay for Value, Robert Rodgers; the Influence of National Culture on Management Practices and Information Use in Developing Countries, Timothy Shea and David A. Lewis; Computer Anxiety and the User, Jennifer Thomas; the Emergence of Multimedia Computing in Support of Knowledge Work and Group Collaboration, Jerry A. Van Os; Role of National Culture in the Development and Transfer of Information Technology, Venky Venkatachalam and Barry Shore; Ethical Issues in MIS, Jennifer L. Wagner and Harry C. Benham; Business Process Re-Engineering Efforts as PROJECTS from Conception to Implementation, Michael E. Whitman and Robert Bryan; a Discrepancy-Based Model of User (Dis)Satisfaction in Information Systems, Jonathan B. Woodroof and George M. Kasper.