Steven GordonSteven Gordan is an associate professor of information systems and technology at Babson College, USA. He is a co-author of the textbook Information Systems: A Management Approach . Dr. Gordon’s research and consulting interests focus on two areas: oranizational structure for the delivery of information technology services and e-commerce in the financial service industry. His research appears in the Communications of the ACM, Information & Management, Journal of Global Information Management, Information Systems Management, the International Journal of Service Industry Management , and other academic journals. He is a global associate editor of the Journal of Information Technology Cases and Applications and serves on the editorial review board for the Journal of End User Computing . Read More Read Less