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Home > Business and Economics > Business and Management > Business communication and presentation > Case Studies for Organizational Communication: Understanding Communication Processes
Case Studies for Organizational Communication: Understanding Communication Processes

Case Studies for Organizational Communication: Understanding Communication Processes


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About the Book

In this new edition, Drs. Keyton and Shockley-Zalabak have collected 40 compelling, accessible cases that use verbal, nonverbal, written, and electronic channels in multiple contextual settings. The cases cover formal and informal communication practices in a wide variety of organizational topics and processes, offering students the opportunity to apply their knowledge of organizational and business communication to analyze vital organizational issues and dilemmas. As a significant feature, an introductory case with margin notes provides a sample of how to read and analyze a case study. The cases are open-ended and highly readable, allowing students to test their knowledge and analytical skills by developing alternatives for satisfying the "real-life" problems presented - and should lead to lively in-class discussions. Several cases - for instance, virtual communication and emotional labor - touch on cutting-edge areas of interest within organizational communication.

Table of Contents:
SECTION 1: ORGANIZATIONAL CULTURE 1. Contemplating My First Year (Joy L. Hart); 2. Change, Coalitions, and Coping (Joy L. Hart, Shirley Willihnganz, and Greg B. Leichty); 3. How Do You Get Anything Done Around Here? (Marian L. Houser and Astrid Sheil); 4. Downsizing at Tata Steel (Rajeev Kumar); 5. Discord at the Music School (Terri Toles Patkin); *6. Communicating and Leading Change in Organizations (Christina M. Bates); *7. Managing a Merger: Leadership, Change, and Communication (Cheryl Cockburn-Wootten, Mary Simpson, and Theodore E. Zorn); *8. Merged, Incompatible IT Cultures: Challenges of Organizational Change for a Computing Services Team (Jeanne S. McPherson); *9. Your Attitude Determines Your Altitude: Reflecting on a Company-Sponsored Mountain Climb (Erika L. Kirby) SECTION 2: VIRTUAL COMMUNICATION IN ORGANIZATION 10. Where Do We Go From Here? (Edward C. Brewer); 11. Caught in the Intranet (Jensen Chung); *12. The Difficulties of Virtual Leaders (Alexander Lyon); 13. Knowledge Is Power (Melinda M. Villagran and Mary Hoffman); *14. Left Out of the Loop (Niranjala D. Weerakkody); 15. The E-Mails in the Clinic Initial Services Department (Heather L. Walter) SECTION 3: TEAMWORK AND GROUP PROCESSES 16. The Fun Team (Carolyn M. Anderson and Heather L. Walter); *17. Reorganizing Human Resources at ASP Software (Donald Anderson); 18. Maintaining Faith (Christine S. Davis); 19. Teaming Up for Change (Maryanne Wanca-Thibault and Adelina Gomez) SECTION 4: DECISION MAKING AND PROBLEM SOLVING *20. How Much Does Passion Count? (Stuart L. Esrock, Joy L. Hart, and Greg B. Leichty); *21. Permission to Walk (Michael W. Kramer); 22. For the Good of Many (Nancy M. Schullery and Melissa Gibson Hancox); 23. A Matter of Perspective (Paige K. Turner and Robert L. Krizek); 24. The 'Expert' Facilitator (Mary E. Vielhaber); 25. A Decision To Change (Theodore E. Zorn, Jr.) SECTION 5: THE INDIVIDUAL AND THE ORGANIZATION *26. The First Day at Work (Julie A. Davis); 27. When a Good Thing Goes Bad (Anne P. Hubbell); 28. Bob's Dilemma (Erika L. Kirby); 29. Working Without Papers (Shawn D. Long); 30. Corporate Counseling (Steven K. May); 31. Managing Multiple Roles (Caryn E. Medved and Julie Apker); *32. The Peter Principle (Joann Keyton); *33. No Laughing Matter (Linda B. Dickmeyer and Scott G. Dickmeyer); *34. Not on My Sabbath: Role Conflict and Impression Management in a Jewish Organization (Joy Koesten) SECTION 6: DIVERSITY IN ORGANIZATIONAL COMMUNICATION 35. Where Does It Hurt? (Cynthia A. Irizarry); 36. Not a Typical Friday (Marifran Mattson); 37. A Case of Mistreatment at Work? (Mary M. Meares and John G. Oetzel); 38. The Penis People (Diane K. Sloan); 39. Navigating the Limits of a Smile (Sarah J. Tracy); *40. A Celebration of Diversity (Joann Keyton) * New to this edition.


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Product Details
  • ISBN-13: 9781931719612
  • Publisher: Oxford University Press
  • Publisher Imprint: Roxbury Publishing Co
  • Edition: New edition
  • Returnable: N
  • ISBN-10: 1931719616
  • Publisher Date: 09 Jan 2006
  • Binding: Paperback
  • Language: English
  • Sub Title: Understanding Communication Processes


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