Fundamentals of Organizational Communication: International Edition

With a blend of theory, analysis and practice, Fundamentals of Organizational Communication presents a unique competency-based approach incorporating personal knowledge, interpersonal sensitivity and ethical values.   This Eighth Edition provides an extensive introduction into the major organizational communication issues, theories and skills; enabling the reader to immediately graps and apply the concepts presented.

Table of Contents:
Preface       Chapter One   Organizational Communication: A Competency-Based Approach     The Changing Nature of Organizations and Work      Challenges for Individuals and Organizations The Communications Era     Communication: The Key to Organizational Excellence     Excellence in Communication: Communication Competency     Organizational Communication: A Competency-Based Approach     The “What Business Is This of Ours?” Case     Basics of Human Communication     Defining Communication     The Human Communication Process     Source/Receiver     Encoding/Decoding     Message     Channel     Noise     Competence     Field of Experience     Communication Context     Effect     The Construction of Shared Realities     Concepts of Organizations     Definitions of Organizational Communication     Organizational Communication as Process     Organizational Communication as People     Organizational Communication as Messages     Organizational Communication as Meaning     Organizational Communication as Purpose     Self-Assessment of Personal Development Needs     Chapter Highlights     Workshop     The Case against Hiring Karen Groves     The “What Do You Mean I’m Not Getting a Raise?” Case     Tips for Effective Communication     References and Suggested Readings       Chapter Two Perspectives for Organizational Communication     The Coronado Company’s Quality Defects Case     Introduction     The Functional Tradition     Organizational Communication Systems: Component Parts     Communication Inputs     Communication Throughput     Communication Output     Open versus Closed Systems     Message Functions     Organizing Functions     Relationship Functions     Change Functions     Message Structure     Communication Networks     Communication Channels     Message Direction     Communication Load     Message Distortion     The Functional Tradition: Summary of Essential Characteristics     The Meaning-Centered Approach     Communication as Organizing and Decision Making     Communication as Influence     Identification     Socialization     Communication Rules     Power     Communication as Culture     Communication Climate     The Meaning-Centered Approach: Summary of Essential Characteristics     Emerging Perspectives     Communication as Constitutive Process     Communication Constitutes Organization Postmodernism and Organizational Communication     Critical Theory and Organizational Communication     Feminist and Race Perspectives and Organizational Communication     Institutions and Organizational Communication     Global Cultures and Organizational Communication     Technology and Organizational Communication     Emerging Perspectives: Summary of Essential Issues     Chapter Highlights     Workshop     The United Concepts Advertising Agency Dilemma Case     The “Newcomers Aren’t Welcome Here” Case     Tips for Effective Communication     References and Suggested Readings       Chapter Three Communication Implications of Major Organizational Theories     The Davis Instrument Company’s Manufacturing Crisis     Introduction     The Scientific Management School     Principles and Basic Activities for Scientific Management     Frederick Taylor • Henri Fayol • Max Weber Communication Implications of Scientific Management Theories in Contemporary Organizations     The Human Behavior School     Major Human Behavior Theories     Mary Parker Follett • Elton Mayo • Douglas McGregor • Rensis Likert Communication Implications of Human Behavior Theories in Contemporary Organizations     Integrated Perspectives Viewpoints     Process and Environmental Approaches     Herbert Simon • Eric L. Trist and Kenneth W. Bamforth • Joan Woodward, Paul Lawrence, and Jay Lorsch • Daniel Katz and Robert Kahn • Gareth Morgan • Margaret Wheatley • Peter Senge Cultural Approaches     Edgar Schein • Terrence Deal and Allen Kennedy • Thomas Peters and Robert Waterman • Joanne Martin and Peter Frost • Karl Weick Communication Implications of Integrated Perspectives in Contemporary Organizations     Postmodern, Critical, and Feminist  Perspectives     Stewart Clegg • Jurgen Habermas • Marta Calás and Linda Smircich • Karen Ashcraft Communication Implications of Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations     Chapter Highlights     Workshop     The “What Do You Mean I’m Not Going to Graduate?” Case     The “We Never Had to Advertise Before” Case     Tips for Effective Communication     References and Suggested Readings       Chapter Four Organizational Communication: Values and Ethical Communication Behaviors     The Presidential Fact-Finding (Witch-Hunt?) Case     Introduction     Values in Organizational Communication     Organizational Value Systems     Organizational Values, Globalization, and Diversity     Individual Values     Appraising Your Individual Value System     Ethics in Organizational Communication     The Abuse of Ethics     Defining Ethics     Making Ethical Decisions     Defining Ethical Communication     Influences for Ethical Organizational Communication     Evaluating Ethical Behavior     Organizational Conundrums     Ethical Dilemmas in Organizational Communication     Representing Skills and Abilities     Communication Behaviors Related to Money     Communication Behaviors Related to Information Collection, Dissemination, Problem Solving, and Decision Making     Personal Communication Behaviors     Communication Behaviors and Technology     Destructive Communication Behaviors     Planned Organizational Communication     Courage, Responsibility, Trust, and Ethics     Developing Ethical Standards in Organizational Communication     Ethical Dilemmas in Organizational Communication     Chapter Highlights     Workshop     People, Planet, and Profit: Sustainability and the Triple Bottom Line, Laura Quinn     GreenBean Coffee, Inc.–Is It Our Responsibility? Laura Quinn     Tips for Effective Communication     References and Suggested Readings       Chapter Five Individuals in Organizations     Dave Green’s First Real Job     Introduction     Individuals in Organizations    The Intrapersonal Experience     Dave Green: The Intrapersonal Experience     Motivation     Abraham Maslow • Frederick Herzberg • B. F. Skinner • Gerald Salancik and Jeffrey Pfeffer Predispositions for Organizational Communication Behaviors     Leadership and Conflict Preferences     Communication Competency     Interpersonal Experiences     Dave Green: Interpersonal Experiences     Forming Interpersonal Relationships     Supervisors and Employees     Peers     Customers, Clients, and Vendors     Communication Networks and Interpersonal Relationships     Diversity and Interpersonal Relationships     Trust and Interpersonal Relationships     Workplace Emotion, Balance, and Interpersonal Relationships Technology and Interpersonal Relationships     Increasing Interpersonal Effectiveness     Cultural Intelligence     Valuing Diversity     Active Listening     Guidelines for Good Listening     Descriptive Messages     Chapter Highlights     Workshop     Tips for Effective Communication     References and Suggested Readings       Chapter Six Groups in Organizations     Dave Green’s Small-Group Experiences     Introduction     Small-Group Experiences     Types of Groups               Bona fide Groups Primary Work Teams     Directional Groups     Quality Teams     Task Force Groups     Steering Committees     Focus Groups     Geographically Diverse Teams     Social Support Groups     Communities of Practice (CoP) The Team-Based Organization     The High-Reliability Organization Group Processes Workplace Democracy Group Noms and Communication Roles     Working in Groups     Diverse Work Groups     Creativity and Collaboration     Virtual Groups     Groups and Technology Use     Increasing Group Participation Effectiveness     Negative Participation Behaviors     Positive Participation Behaviors     Chapter Highlights     Workshop     Tips for Effective Communication     References and Suggested Readings       Chapter Seven Leadership and Management Communication     The Case of the Invisible Manager     Introduction     The Importance of Leadership and Management Communication     Theories of Leadership and Management     Trait Approaches     Style Approaches     Situational Approaches     Transformational Approaches Discursive Approaches Distinctions between Leadership and Management     Leadership and Management Challenges     Changing Organizational Forms     Global and Multicultural Changes     High-Speed Management     Inclusive-Participation Processes     Building Trust Determinants of Leadership Effectiveness    Communication Competencies as Determinants of Leadership Effectiveness     Predispositions for Leadership Communication     Strategic Communication Objectives for Leadership     Communication Tactics for Leadership     Power Bases for Leaders     Situational Analysis for Leadership     Increasing Leadership Effectiveness     Principled, Excellent, and Ethical Leadership     Identifying Constructive Communication Behaviors for Leadership     Chapter Highlights     Workshop     Leadership That Transforms, Michael Z. Hackman and Craig Johnson     Tips for Effective Communication     References and Suggested Readings       Chapter Eight Participating in Organizations: Developing Critical Organizational Communication Competencies     The Decisions, Problems, More Decisions Case     Introduction     Defining Decision Making and Problem Solving     Influences for Decision Making and Problem Solving     Culture     The Decision/Problem Issue     Communication Competency     Technical Competency     Methods for Decision Making and Problem Solving    Individual Approaches     Leader Mandate     Majority Rule     Powerful Minority     Consensus     Barriers to Effective Decision Making and Problem Solving     Organizational Barriers     Task and Procedural Barriers     Interpersonal Barriers     Problem-Solving Processes     The Standard Agenda: A Rational Model     Brainstorming     Experientially Based Processes     Increasing Decision-Making and Problem-Solving Effectiveness     Interaction Process Skills     Fact-Finding and Evaluation Skills    Information Criteria     The Spending More to Save More Presentation Case     Interviews in Organizations     The Informational Interview     The Employment Interview     The Performance Appraisal Interview     The Complaint Interview     The Counseling Interview     The Media Interview     Increasing Interview Effectiveness     Presentations in Organizations     Types of Organizational Presentations     Training/Educational Presentations     Informational Presentations     Persuasive Presentations     Increasing Presentation Effectiveness     Increasing Credibility     Audience and Context Analysis     Preparation of Material     Preparation for Presenting     Handling Participation     Communications Technology in Organizations     Preparation for Communications Technology     Chapter Highlights     Workshop     Tips for Effective Communication     References and Suggested Readings       Chapter Nine Organizational Conflict: Communicating for Effectiveness     The Middlesex Insurance Company Case     Introduction     Defining and Describing Conflict Processes     Defining Conflict     Conflict Contexts     Conflict Causes     Conflict Episodes     The Individual in Organizational Conflict     Orientations/Predispositions/Styles     Strategic Objectives     Communication Tactics in Conflict     Emotion during Conflict     Groups in Organizational Conflict     Group Members in Conflict     Framing and Sensemaking Procedural Conflict     Interpersonal Issues     Substantive Issues     Groupthink     Group Conflict Management Processes     Power and Organizational Conflict     Conflict with Customers and Vendors     Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses     Productively Engaging in Conflict     Supportive Climates, Ethical Behaviors, Principled Negotiation, and Co-Construction     Guidelines for Productive Conflict     A Process for Productive Conflict     The Process     Chapter Highlights     Workshop     Tips for Effective Communication     References and Suggested Readings       Chapter Ten Strategic Organizational Communication: Professional Applications of Organizational Communication     The Press and the Stockholders Want to Know Case     Introduction     Describing Strategic Organizational Communication     Perspectives on Strategic Organizational Communication     The Organization and Its Environment     Multiple Publics     Environmental Scanning     The Global Environment     Strategic Management     Strategic Organizational Communication     Public Relations     Managing an Organization’s Image or Reputation     Internal Communications     Public Affairs and Issues Management     Media Relations     Risk and Crisis Communication Marketing     Integrated Marketing Communications The Marketing Mix Advertising Branding     Relationship Marketing and the Use of Marketing Databases Technology and Strategic Organizational Communication Evaluating Strategic Organizational Communication Ethical Issues in Strategic Organizational Communication     Chapter Highlights     Workshop     Communication about Risk and Crisis in the 21st Century, Sherwyn P. Morreale Southwest Airlines:  Social Media in Action, Adam Saffer Tips for Effective Communication     References and Suggested Readings       Chapter Eleven Organizational Change and Communication     The Techtron Computers “Want to Survive, Go Public, and Then What?” Case     Introduction     The Pace of Change     Developing and Sustaining Organizational Excellence     Barriers to Change     Complacency     Organizational Silence     Knowledge or Information Deficits     Risk Perception     Uncertainty     Contradictions Active and Passive Resistance     Organizational Leadership Organizational Trust     Organizational Decline The Leadership of Development and Change     Models and Processes for Development and Change      Organizational Transformation Process      Diffusion of Innovation         Stakeholder Theory The Purchase Model     The Doctor—Patient Model     The Process Model     Appreciative Inquiry Planned Development and Change     Data Collection     Data Evaluation     Planning and Implementing Solutions    Evaluating Results          Communicating about Change     Chapter Highlights     Workshop     Jane Edwards’s Problem Employee     The Case of the Poorly Written Manual     The Transition of Stanley Manufacturing     The Crisis at Homes for the Homeless     Mason Financial Is Working at Capacity     Changes for Hewlett Designers     Into the Pit and Out Again: An Organizational Turnaround, Nina Polok     Tips for Effective Communication     References and Suggested Readings      Chapter Twelve Career Options for Organizational Communication     The “Where Do We Go from Here?” Case     Introduction     Choosing a Communication Career     Knowledge for Employment Matching    Sensitivity for Employment Matching     Skills for Employment Matching     Values for Employment Matching     Career Choices in Organizational Communication     Internal Communication     External Communications     Sales     Human Services     Education     Research: Information Management     Management     Consulting     Additional Options for Organizational Communication     Educational Preparation for Organizational Communication Careers     Careers in the Twenty-First Century     Old versus New Career Paradigms     Protean Careers     The Boundaryless Career     Twenty-First-Century Organizational Forms and Career Skills     Networked Organization     Cellular Organization     Team-Based Careers     Chapter Highlights     Workshop           Tips for Effective Communication     References and Suggested Readings       Appendix Putting It All Together     Cases     I Can’t Believe Our Entire World Is Wired     How Did This Harm Occur?     Granite City’s Homeless Shelter: Doing More with Less     Dennison Computer Corporation–A Lesson in Organizational Culture     China, India, and Oklahoma City: Working Together, but How?     Don Augustine’s Disappointed Staff     Dora Cartwright’s Leadership Dilemma     Kathy’s Stubborn, Smart Streak     Brian James Doesn’t Know What to Believe      I Am Tired and Stressed      I Thought I Gave Them Everything     Ann Cartwright, Vice President of Drummond Industries     The Rule Here Is to Do What Management Wants     Two Men–Two Issues–Two Japanese Workers, Rieko McAdams     I Thought We Were a Team     The Internal Communications Dilemma     The Reluctant Team Member     What Happened to the Value of Networking?     The “Walking the Talk” Manager     Working Together at a Distance     Career and Personal Needs Just Don’t Mix     The Competitive Leak Is More Than a Crisis     The CEO Puts Her Foot in Her Mouth     The Only U.S. Communicator on the Team Working Across Time and Space Are We a High-Reliability Team or Not?   Name Index     Subject Index