Deming & Juran, 2nd Edition
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Deming & Juran, 2nd Edition: Gift to the World

Deming & Juran, 2nd Edition: Gift to the World


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About the Book

Table of Contents:
Quality - Where did it all start?; Quality - What does it all mean?; The quality gurus; Deming's life and contribution; Juran's life and contribution; Models of TQM implementation; The critical factors of TQM implementation; Leadership and senior management commitment; Internal stakeholder management; Policy and strategy; Resource management; Systems and process management; Issues in TQM implementation; Driving quality through the voice of the customer; Driving quality through policy deployment; A perspective on learning; A perspective on knowledge; A best practice model for TQM implementation; Sustainability of TQM; Legacy of two great quality giants; Index.

About the Author :
Professor Zairi is the Juran Chair in TQM, the Head of the European Centre for 'I'QM and Dean of the eTQM College in Dubai. He has written over 300 papers and 17 books covering different aspects of management. He is a Fellow of several professional associations and a Member of the International Academy for Quality. He was recently presented with a lifetime Achievement Award for his contributions in the field of TQM, Benchmarking and Performance Management in which he is recognised as a leading authority.


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Product Details
  • ISBN-13: 9781904208051
  • Publisher: Spire City Publishing
  • Publisher Imprint: Spire City Publishing
  • Height: 150 mm
  • No of Pages: 418
  • Weight: 728 gr
  • ISBN-10: 1904208053
  • Publisher Date: 01 Jun 2007
  • Binding: Hardback
  • Language: English
  • Sub Title: Gift to the World
  • Width: 215 mm


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