Mohamed ZairiProfessor Zairi is the Juran Chair in TQM, the Head of the European Centre for 'I'QM and Dean of the eTQM College in Dubai. He has written over 300 papers and 17 books covering different aspects of management. He is a Fellow of several professional asociations and a Member of the International Academy for Quality. He was recently presented with a lifetime Achievement Award for his contributions in the field of TQM, Benchmarking and Performance Management in which he is recognised as a leading authority. Read More Read Less