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Juran's Quality Handbook

Juran's Quality Handbook


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About the Book

For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition—a major revision and the first new edition of Juran's Quality Handbook in more than 10 years—forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.

Table of Contents:
Contributors. Preface to the Fifth Edition. How to Use the Handbook. How to Think About Quality. The Quality Planning Process. The Quality Control Process. The Quality Improvement Process. Process Management.Quality and Income. Quality and Costs. Measurement, Information, and Decision-Making. Computer Applications to Quality Systems. The ISO 9000 Family of International Standards. Benchmarking. Strategic Deployment.Total Quality Management. Human Resources and Quality. Training for Quality. Project Management and Product Development. Market Research and Marketing. Quality in Research and Development. Software Development.Operations. Inspection and Test. Job Shop Industries. Customer Service.Administrative and Support Operations. Process Industries. Quality in a High Tech Industry. Automotive Industry. Travel and Hospitality Industries. Government Services. Health Care Services. Financial Services Industries. Second-Generation Data Quality Systems. Quality and Society. Quality and the National Culture. Quality in Developing Countries. Quality in Western Europe. Quality in Central and Eastern Europe. Quality in the United States. Quality in Japan. Quality in the People's Republic of China. Quality in Latin America. Basic Statistical Methods. Statistical Process Control. Acceptance Sampling. Design and Analysis of Experiments. Reliability Concepts and Data Analysis. Appendix I-Glossary of Symbols and Abbreviations.Appendix II-Tables and Charts.Appendix III-Selected Quality Standards, Specifications, and Related Documents.Appendix IV-Quality Systems Terminology.Appendix V-Quality Improvement Tools.Name Index.Subject Index.

About the Author :
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Review :
Buyer's Guide Best-selling industrial engineering books By Monica Elliot Considered the essential reference in quality engineering and management practices, this international standard has been completely updated. Contributed, revised, and edited by a global team of industry experts, the fifth edition has an emphasis on software and provides coverage of the newest methods in planning, control, and results. Written for managers, quality and industrial engineers, and students, this title reaches beyond the management side to address new customer service, supplier relations, and worldwide market standard considerations. Subjects include ISO 9000 and QS 9000; software development; total quality management; self-directing teams; Taguchi methods and techniques; benchmarking; statistical problem solving; and more. IEEE 20001201


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Product Details
  • ISBN-13: 9780071165396
  • Publisher: McGraw-Hill Education - Europe
  • Publisher Imprint: McGraw-Hill Professional
  • Language: English
  • ISBN-10: 0071165398
  • Publisher Date: 16 Sep 2000
  • Binding: Paperback


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