The Mediator's Toolkit, Second Edition
The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes

The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes


     0     
5
4
3
2
1



International Edition


X
About the Book

The acclaimed guide to formulating and asking penetrating, paradigm-shifting mediation questions to successfully resolve conflict, now completely revised and updated. Knowing how to formulate and ask incisive questions is essential for effective mediation and conflict resolution. The Mediator's Toolkit, Second Edition, is the proven, practical guide to formulating and posing powerful questions that get to the core of an issue, challenge entrenched thinking, and shift perspectives. This fully revised edition delivers advanced techniques while leveraging the latest neuroscientific research and psychological concepts to help mediation practitioners and participants gain increased insight. Readers will benefit from a comprehensive analysis of the newly updated "S Questions Model," a process-driven conceptual framework which takes a deep dive into the four key dimensions of building impactful and robust mediation questions: subject matter, structure, seeking information and shifting-thinking. The resulting toolkit includes: The scientific theories and concepts underpinning each aspect of the model Safe and productive approaches for effectively managing blame, addressing toxic language, navigating highly charged emotions, encouraging effective listening, getting to underlying interests, and creating empowerment Detailed background, use cases, examples, hazard warnings and key learnings for numerous categories of neutral, exploratory questions including those based on neurolinguistic programming, cognitive elements, journeys of inference, distinction and difference and many more. This indispensable reference will radically sharpen, focus, and improve the dispute-resolution strategies and communication skills of qualified mediators and facilitators, students, lecturers, trainers, and anyone using questions to challenge assumptions, foster connectedness, and effect change in any context.

Table of Contents:
Acknowledgments Glossary Introduction Section 1: The S Questions Model — Theory Chapter 1: Introduction and Purpose of the S Questions Model Chapter 2: How We Process and Communicate Information and Thought-Flow-Tracking Chapter 3: Working with the Brain in Mediation Section 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions Chapter 5: The S Questions Model Applied to a Mediation Process Section 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of Questions Section 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions Chapter 11: S4: Neuro-Linguistic Programming Questions Chapter 12: S4: Distinction and Difference Questions Chapter 13: S4: Reflective Connecting Questions Chapter 14: S4: Cognitive Elements-based Questions Chapter 15: S4: Other People Questions Chapter 16: S4: Underlying Interests Questions Chapter 17: S4: Future Focus Questions Endnotes Index About the Author A Note about the Publisher

About the Author :
Gerry O'Sullivan is an award-winning mediator recognized for her commitment to fostering collaboration and unity in the global mediation community. A trainer and facilitator with over 35 years of experience in conflict resolution, she delivered Mediators' Institute of Ireland (MII) accredited mediation professional development sessions for many years, and holds a Diploma in Adult and Continuing Education. Gerry is the author of the original edition of The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes, and conducts in person and online workshops and courses locally and internationally based on her book. She is Director of O'Sullivan Solutions and lives in Maharees, Castlegregory on the southwest coast of Ireland.


Best Sellers


Product Details
  • ISBN-13: 9781774060247
  • Publisher: New Society Publishers
  • Publisher Imprint: New Society Publishers
  • Edition: Revised edition
  • Language: English
  • Returnable: Y
  • Returnable: Y
  • Returnable: Y
  • Returnable: Y
  • Sub Title: Formulating and Asking Questions for Successful Outcomes
  • Width: 203 mm
  • ISBN-10: 1774060248
  • Publisher Date: 10 Jun 2025
  • Binding: Paperback
  • Height: 254 mm
  • No of Pages: 304
  • Returnable: 03
  • Returnable: 03
  • Returnable: 03
  • Spine Width: 18 mm
  • Weight: 711 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes
New Society Publishers -
The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!