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Getting to Resolution: Turning Conflict into Collaboration. Revised and Expanded

Getting to Resolution: Turning Conflict into Collaboration. Revised and Expanded


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About the Book

Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine's "resolutionary" alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine's seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.

Table of Contents:
Foreword Preface Part I The Value of Resolution Chapter 1 Resolution: Getting Beyond Conflict, Compromise, and Settlement Chapter 2 ROI and The Costs of Conflict: Pay Now or Pay Later Part II A Better Way of Resolving Conflict Chapter 3 Two Brothers: Their Story of Resolution Chapter 4 The Craft of Resolution: A Road Map for Resolving Conflict: Part III Resolution: Ten Principles of Resolutionary Thinking Chapter 5 PRINCIPLE 1 Believing in Abundance Chapter 6 PRINCIPLE 2 Creating Partnership Chapter 7 PRINCIPLE 3 Being Creative Chapter 8 PRINCIPLE 4 Fostering Sustainable Collaboration Chapter 9 PRINCIPLE 5 Becoming Open Chapter 10 PRINCIPLE 6 Forming Long-Term Collaborations Chapter 11 PRINCIPLE 7 Relying on Feelings and Intuition Chapter 12 PRINCIPLE 8 Disclosing Information and Feelings Chapter 13 PRINCIPLE 9 Learning Throughout the Resolution Process Chapter 14 PRINCIPLE 10 Becoming ResponseAble Part IV The Craft of Resolution: A Step-by-Step Guide Chapter 15 STEP 1 Your Attitude of Resolution Chapter 16 STEP 2 Stories: Telling and Listening Chapter 17 STEP 3 Listening for a Vision of Resolution Chapter 18 STEP 4 Getting Current and Complete Chapter 19 STEP 5 Reaching Agreement in Principle Chapter 20 STEP 6 Crafting the New Agreement Chapter 21 STEP 7 Resolution Chapter 22 Applying the Principles: The Craft of Resolution Chapter 23 Benefits and Utility: The Cycle of Resolution Part V When You Need Professional Help Chapter 24 Using the Power of the Legal System Chapter 25 Choosing a Professional: The Resolutionary Part VI The Power of Resolution Chapter 26 Building a Culture of Agreement and Resolution Resources Notes Bibliography Index About the Author

About the Author :
Stewart Levine is a lawyer, management consultant, mediator, and trainer. His clients and students include American Express, Caterpillar Corporation, Chevron, ConAgra, General Motors, Oracle, and others. He has been a partner in two law firms and served as Deputy Attorney General for the state of New Jersey.

Review :
“Getting to Resolution offers a unique and effective paradigm for understanding how you can use your natural gifts and interconnectedness to improve your interactions in all relationships.” --Marvin E. Johnson, JD, Executive Director, Center for Alternative Dispute Resolution “Getting to Resolution is a clear and practical guide to the secret of success — how to create and leverage collaborative advantage. It is a must read for leaders seeking to strengthen relationships and get positive results.” --Diana Whitney, PhD, President, Corporation for Positive Change, and coauthor of The Power of Appreciative Inquiry, The Appreciative Inquiry Summit, and Appreciative Inquiry: A Positive Revolution in Change “It is impossible to read this book and not grow in understanding of conflict, resolution, and self. Every page offers wisdom and practical tools.” --Arnie Herz, Esq. “Stewart Levine has written a very practical book about one of life’s vexing problems — how to reach agreement with others when differences must be resolved. He does so with the intent of fostering collaboration and creativity as the outcome.” --Alan Briskin, author of The Stirring of Soul in the Workplace and coauthor of The Power of Collective Wisdom “This book is practical, mind-altering, and life-changing. It’s hard to achieve those in one book, but Getting to Resolution does that. It fills you with inner peace and the wisdom to untangle the thorniest conflict.” --Noah Blumenthal, author of the Wall Street Journal bestseller Be the Hero “If you want to resolve conflict and build relationships while connecting at a profound level, read Getting to Resolution. It gives you new language and practices for transforming your communication so you can lead at a higher level.” --Victoria Halsey, PhD, Vice President of Applied Learning, The Ken Blanchard Companies, and coauthor of The Hamster Revolution and The Hamster Revolution for Meetings


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Product Details
  • ISBN-13: 9781576757710
  • Publisher: Berrett-Koehler
  • Publisher Imprint: Berrett-Koehler
  • Height: 218 mm
  • No of Pages: 312
  • Spine Width: 22 mm
  • Width: 138 mm
  • ISBN-10: 1576757714
  • Publisher Date: 02 Nov 2009
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Weight: 381 gr


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