The Easy Step by Step Guide to Communicating with More Confidence: How to Influence and Persuade People(Easy Step by Step Guides)

Communicating effectively should be the simplest thing in the world, we talk and listen - or do we? And is that all there is to it? When things go wrong in a company,a friendship, a personal relationship, communication or rather lack of it or misinterpreting it, is often at the heart of the problem. Improving your communication skils can bring huge rewards; it can help you to win more contracts and sales, gain promotion, manage your organisation or your team more effectively, find friendship, even love. It can enhance relationships both at work and at home. This book shows you: how to read, interpret and use body language; how to open, structure and close conversations; how to influence people; how to get on someone's wavelength; how to recognise,understand and relate to different personalities; how men break the ice and women open conversations; what he says and what she says - the different ways men and women talk; how to deal with criticism and how to handle difficult people and situations.

Table of Contents:
Introduction; How to use this guide; What you will learn from this guide; Chapter 1. Anyone can communicate can't they?; What is communication?; What makes a confident communicator?; The benefits of confident communication; When confident communication can help; How can you improve your communication skills?; In summary; Chapter 2. Good Communication starts within us; What influences us?; What about the internal factors?; Attitudes and Perceptions; Values; Prejudices; Preconceived ideas; Handling criticism; Giving constructive criticism; Handling criticism in a personal relationship; In summary; Chapter 3. Building Confidence; What is self esteem?; How can we improve our self esteem?; Your inner voice; In summary; Chapter 4. Your appearance- clothes and grooming; Clothes; Colour; Attending an interview; Giving a presentation; God grooming is essential; Make Up; In Summary; Chapter 5. Body Language - greetings and introductions; Get the right inner voice; Greetings and introductions; Eye contact; The smile; The handshake; The friendly handshake; Building rapport through the handshake; The dominant person's handshake; The superior person's handshake; In summary; Chapter 6. Body language in different situations; Entering a crowded room; Look for the lone person; Join a queue; What if you get stuck with the bore?; Personal space; Interviews; Giving Presentations; Overcoming nervousness; Meetings; First, where to sit; Other ways to enhance your power; Eye contact; In summary; Chapter 7. Body language - postures,gestures and stance; Beware mannerisms; Dominant/aggressive body language; Nervous body language; Assertive body language; In summary; Chapter 8. Opening and structuring conversations; Open questions; Closed questions; Gender differences; How men break the ice; How women start conversations; In summary; Chapter 9. How we speak; The structure of speech; The four part statement; In summary; Chapter 10. Watch your language; Don't be too apologetic; Tone, pitch and pace; In summary; Chapter 11. Listening skills; Casual listening; Critical listening; What stops us listening; So how can we improve our listening skills?; In summary; Chapter 12. Getting on someone's wavelength; personality Traits; Type A - dominance; Type B- social; Type C - measured; Type D - compliant; In summary; Chapter 13. Communicating with angry people; Get the right body language; What to do next; The 7 Step approach; What if you're right and they're wrong?; How men communicate problems; How women communicate problems; In summmary; Conclusion; The final checklist.

About the Author :
Pauline Rowson lives in the UK and is a professional conference speaker who has helped countless individuals and organisations to improve their communication skills. She has worked in marketing and the media and is author of Being Positive and Staying Positive and many sales and marketing books.

Review :
Ever feel like men and women speak a different language? Communications expert Pauline Rowson unravels the mysteries to this and other communication puzzles in her fascinating new book. The News This is a good introduction and refresher on communication sciences. It strikes the right balance in both language and style for most readers. I gained valuable insight into some baffling situations, such as people's behaviour at meetings, and the impression created by one's wardrobe. Overall I feel better equipped for future interactions. Nursery World Magazine This is one of those pocketable books that you can carry around and refer to from time to time.The chapters are broken down into manageable chunks and there is a useful summary at the end of each. AS with all Step by Step Guides this one is enhanced by its brevity and lack of waffle. Illustrated with diagrams andline drawings it is a useful and readable addition to the series. Reading Chronicle.