Interviewing: Principles and Practices

The most widely-used text for the interviewing course, "Interviewing: Principles and Practices" offers comprehensive coverage of a wide range of interviews, as well as the most thorough treatment of the basics of interviewing (including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing). Relevant theory is carefully integrated as a foundation for the practical aspects of interviewing - for both the interviewer and the interviewee. The 12th edition continues to reflect the growing sophistication with which interviewing is being approached, the ever-expanding body of research on all types of interview settings, recent interpersonal communication theory, and the effect of equal opportunity laws on interviewing practices.

Table of Contents:
Brief Table of Contents Chapter 1. An Introduction to Interviewing Chapter 2. An Interpersonal Communication Process Chapter 3. Questions and Their Uses Chapter 4. Structuring the Interview Chapter 5. The Probing Interview Chapter 6. The Survey Interview Chapter 7. The Recruiting Interview Chapter 8. The Employment Interview Chapter 9. The Performance Interview Chapter 10. The Persuasive Interview: The Persuader Chapter 11. The Persuasive Interview: The Persuadee Chapter 12. The Counseling Interview Chapter 13. The Health Care Interview Glossary Author Index Subject Index Detailed Table of Contents Chapter 1. An Introduction to Interviewing The Essential Elements of Interviews Interactional Process Parties Purpose Questions Quiz #1 -- What Is and What Is Not an Interview? A Relational Form of Communication Relational Dimensions Global Relationships Men and Women in Relationships Electronic Interviews The Telephone The Cell Phone The Videoconference The Internet Summary An Interview for Review and Analysis Student Activities Notes Resources Chapter 2. An Interpersonal Communication Process Two Parties in the Interview Interchanging Roles during Interviews Directive Approach Nondirective Approach Combination of Approaches Perceptions of Interviewer and Interviewee Perceptions of Self Perceptions of the Other Party Communication Interactions Levels of Interactions Sex, Culture, and Interactions Verbal Interactions Nonverbal Interactions Feedback Listening for Comprehension Listening for Empathy Listening for Evaluation Listening for Resolution The Interview Situation Initiating the Interview Perceptions Time of Day, Week, and Year Place Surroundings Territoriality Outside Forces Summary An Interview for Review and Analysis Student Activities Notes Resources Chapter 3. Questions and Their Uses Open and Closed Questions Open Questions Closed Questions Primary and Secondary Questions Types of Secondary Questions Skillful Interviewing with Probing Questions Quiz #1 -- Supply the Secondary Question Neutral and Leading Questions Quiz #2 -- Identification of Questions Common Question Pitfalls The Bipolar Trap The Open-to-Closed Switch The Double Barreled Inquisition The Leading Push The Guessing Game The Yes (No) Response The Curious Probe The Quiz Show Complexity vs Simplicity The Don't Ask, Don't Tell Quiz #3 -- What Are the Pitfalls in These Questions? Summary An Interview for Review and Analysis Student Activities Notes Resources Chapter 4. Structuring the Interview Opening the Interview The Two-Step Process Opening Techniques Nonverbal Communication in Openings Quiz #1 -- Interview Openings The Body of the Interview Interview Guide Interview Schedules Quiz # 2 -- Interview Schedules Question Sequences Closing the Interview Functions and Guidelines for Closing Closing Techniques Nonverbal Closing Actions Quiz # 4 -- Interview Closings Summary An Interview for Review and Analysis Student Activities Notes Resources Chapter 5. The Probing Interview Preparing the Interview Determining the Purpose Researching the Topic Structuring the Interview Selecting Interviewees and Interviewers Selecting Interviewees Selecting Interviewers Relationship of Interviewer and Interviewee Conducting the Interview Motivating Interviewees Asking Questions Note Taking and Tape Recording Handling Difficult Situations Handling Difficult Interviewees Preparing the Report or Story The Interviewee in the Probing Interview Doing Homework Understanding the Relationship Awareness of the Situation Anticipating Questions Listening to Questions Answering Strategically Summary A Probing Interview for Review and Analysis Probing Role-Playing Cases Student Activities Notes Resources Chapter 6. The Survey Interview Purpose and Research Determining Purpose Conducting Research Structuring the Interview Interview Guide and Schedule The Opening The Closing Survey Questions Phrasing Questions Sample Question Development Question Strategies Question Scales Question Sequences Selecting Interviewees Defining the Population Sampling Principles Sampling Techniques Selecting and Training Interviewers Number Needed Qualifications Personal Characteristics Training Interviewers Conducting Survey Interviews Pretesting the Interview Interviewing Face-toFace Interviewing by Telephone Interviewing through the Internet Coding, Tabulation, and Analysis Coding and Tabulation Analysis The Respondent in Survey Interviews The Opening The Question Phase Summary A Survey Interview for Review and Analysis Student Activities Survey Role-Playing Cases Notes Resources Chapter 7. The Recruiting Interview The Changing World of Work Where to Find Good Applicants Preparing the Recruiting Effort Reviewing EEO Laws. Quiz #1 -- Testing Your Knowledge of EEO Laws Developing an Applicant Profile Assessing What Applicants Want Obtaining and Reviewing Information on Applicants Application Forms Resumes Cover Letters Letters of Recommendation and References Tests Benefits of Previewing Applicants Structuring the Interview The Opening The Body of the Interview Closing the Interview Conducting the Interview Nontraditional Interviewing Approaches Asking Questions Common Question Pitfalls Quiz #2 -- What Are the Pitfalls in These Questions? Traditional Questions Non-Traditional Questions Giving Information Evaluating the Interview Summary A Recruiting Interview for Review and Analysis Recruiting Role-Playing Cases Student Activities Notes Resources Chapter 8. The Employment Interview Choosing a Career Path Analyzing Yourself Questions to Guide Your Self-Analysis Doing Your Homework Research Your Field Research Organizations Research the Recruiter Research the Position Research Current Events Research the Interview Process Conducting the Search Networking The Obvious Places The Placement Agency and Service Publications The Internet Career Fairs Preparing Credentials Resumes The Portfolio The Cover Letter Personal Web Sites, Pages, and Blogs Creating a Favorable First Impression Relationship of the Interview Parties Dress and Appearance Nonverbal Communication Arrival and Opening Answering Questions Preparing to Respond Responding: Successful Applicants Responding: Unsuccessful Applicants Unlawful Questions Quiz #1 -- Which Questions Are Unlawful and Why? Asking Questions Guidelines for Asking Questions Question Pitfalls Quiz #2 -- Applicant Questions and Common Question Pitfalls Sample Applicant Questions The Closing Evaluation and Follow-Up Summary An Employment Interview or Review and Analysis Employment Role-Playing Cases Student Activities Notes Resources Chapter 9. The Performance Interview New Visions for New Organizations Preparing for the Performance Interview Reviewing Rules, Laws, and Regulations Selecting an Appropriate Review Model Person-Product-Service Model Behaviorally Anchored Rating Scales (BARS) Model Management by Objectives (MBO) Model Universal Performance Interviewing Model The 360 Degree Approach Force Choice Distribution Conducting the Performance Review Interview Opening the Interview Discussing Performance Setting New Goals and a Plan of Action Closing the Interview The Employee in the Performance Review The Performance Problem Interview Determining Just Cause Preparing for the Interview Keeping Self and the Situation Under Control Focusing on the Problem Avoiding Conclusions during the Interview Closing the Interview Summary A Performance Interview for Review and Analysis Performance and Problem Role-Playing Cases Student Activities Notes Resources Chapter 10. The Persuasive Interview: The Persuader Five Interrelated Conditions for Persuasion The Ethics of Persuasion What Is Ethical? Fundamental Ethical Guidelines Preparing for the Interview Analyzing the Other Party Physical and Mental Characteristics Socioeconomic Background Culture Values/Beliefs/Attitudes Emotions Analyzing the Situation Atmosphere Timing Physical Setting Outside Forces Researching the Issue Sources Types of Evidence Planning the Interview Determining Your Purpose Developing Main Points Selecting Strategies Conducting the Interview Opening the Interview Creating a Need or Desire Presenting the Solution Considering the Solution Closing the Interview Summary Outline Summary A Persuasive Interview for Review and Analysis Persuasion Role-Playing Cases < h4>Student Activities Notes Resources Chapter 11. The Persuasive Interview: The Persuadee Be a Responsible Participant Be Honest Be Fair Be Skeptical Be Thoughtful and Deliberate in Judgment Be Open-minded Be Responsive Be an Informed Participant Psychological Strategies Be a Critical Participant Language Strategies Logical Strategies Evidence Be an Active Participant The Opening Creating a Need or Desire Establishing Criteria Presenting the Solution The Closing Summary Key Terms and Concepts A Persuasive Interview for Review and Analysis Persuasion Role-Playing Cases Student Activities Notes Resources Chapter 12. The Counseling Interview Preparing for the Counseling Interview Analyzing Self Analyzing the Interviewee Selecting an Interviewing Approach Selecting the Setting Structuring the Interview The Opening The Body of the Interview Closing the Interview The Telephone Interview Evaluating the Interview Conducting the Interview Listening Observing Questioning Responding and Informing Summary A Counseling Interview for Review and Analysis Counseling Role-Playing Cases Student Activities Notes Resources Chapter 13. The Health Care Interview Changing Views on the Health Care Interview The Provider's View The Patient's View The Emerging View Creating a Collaborative Relationship Sharing Control Reducing Relational Distance Appreciating Diversity Creating and Maintaining Trust Opening the Interview Enhance the Climate Be Sensitive and Personal Adapt the Opening Getting Information Barriers to Getting Information Ways to Improve Getting Information Addressing the Language Barrier Giving Information in the Health Care Interview Causes for Loss and Distortion of Information Transmitting Information More Effectively Counseling and Persuading Barriers to Effective Counseling Guidelines for Effective Counseling Summary A Health Care Interview for Review and Analysis Health Care Role-Playing Cases Student Activities Notes Resources