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Joseph A Michelli

Joseph A Michelli

Joseph A. Michelli is a #1 New York Times bestselling author and globally recognized customer experience consultant. He is the author of books about brands renowned for their stellar service and outstanding growth, such a the Ritz-Carlton Hotel Company, Mercedes-Benz, and Starbucks. Michelli was so impressed by Macquarie's ability to deliver transformative customer experiences that he felt compelled to write this book.

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1.
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.2 (5)
AED113
Binding:
Hardback
Release:
16 Sep 2006
Language:
English
Available
Ships within 10-12 Days Explain..
2.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
3.4 (5)
AED132
Binding:
Hardback
Release:
16 Jul 2008
Language:
English
International Edition
Ships within 10-12 Days Explain..
3.
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.5 (8)
AED172
Binding:
Hardback
Release:
16 Nov 2011
Language:
English
International Edition
Ships within 10-12 Days Explain..
4.
When Fish Fly
When Fish Fly
By: John Yokoyama, Joseph Michelli
Publisher: Little, Brown & Company
4.5 (8)
AED118
Binding:
Hardback
Release:
04 Aug 2004
Language:
English
Available
Ships within 8-10 Days Explain..
5.
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
By: Joseph Michelli
Publisher: McGraw-Hill Education
4.5 (6)
AED118
Binding:
Hardback
Release:
30 Sep 2019
Language:
English
International Edition
Ships within 14-16 Days Explain..
6.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
4.2 (5)
AED180
Binding:
Hardback
Release:
16 Jun 2011
Language:
English
International Edition
Ships within 10-12 Days Explain..
7.
The Mindchamps Way: How To Turn An Idea Into A Global Movement
The Mindchamps Way: How To Turn An Idea Into A Global Movement
By: Joseph A Michelli
Publisher: World Scientific Publishing Co Pte Ltd
No Review Yet
AED172
Binding:
Hardback
Release:
10 Apr 2025
Language:
English
International Edition
Ships within 14-16 Days Explain..
8.
All Business Is Personal
All Business Is Personal
By: Joseph A. Michelli
Publisher: Benbella Books
No Review Yet
AED80
Binding:
Hardback
Release:
13 May 2025
Language:
English
International Edition
Ships within 14-16 Days Explain..
9.
Leading the Starbucks Way (PB)
Leading the Starbucks Way (PB)
By: Joseph Michelli
Publisher: McGraw-Hill Education
No Review Yet
AED128
Binding:
Paperback
Release:
27 Oct 2023
Language:
English
International Edition
Ships within 10-12 Days Explain..
10.
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
AED175
Binding:
Hardback
Release:
16 Dec 2015
Language:
English
International Edition
Ships within 10-12 Days Explain..
11.
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
By: Joseph Michelli
Publisher: McGraw-Hill Education - Europe
No Review Yet
AED100
Binding:
Hardback
Release:
16 Dec 2013
Language:
English
Available
Ships within 10-12 Days Explain..
12.
Mindchamps Way, The: How To Turn An Idea Into A Global Movement
Mindchamps Way, The: How To Turn An Idea Into A Global Movement
By: Joseph A Michelli
Publisher: World Scientific Publishing Co Pte Ltd
No Review Yet
AED109
Binding:
Hardback
Release:
23 Jul 2019
Language:
English
Out of Stock
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13.
All Business Is Personal
All Business Is Personal
By: Joseph A. Michelli
Publisher: Benbella Books
No Review Yet
AED0
Binding:
Digital (delivered electronically)
Release:
13 May 2025
Language:
English
Out of Stock
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14.
Prescription for Excellence
Prescription for Excellence
By: Joseph Michelli
Publisher: McGraw-Hill
No Review Yet
AED0
Binding:
Digital (delivered electronically)
Release:
20 Apr 2011
Out of Stock
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15.
The New Gold Standard
The New Gold Standard
By: Joseph A Michelli
Publisher: McGraw-Hill Companies
No Review Yet
AED0
Binding:
Digital (delivered electronically)
Release:
01 Jan 2008
Out of Stock
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16.
The New Gold Standard
The New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
AED0
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
Out of Stock
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17.
New Gold Standard
New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
AED0
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
Out of Stock
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18.
New Gold Standard
New Gold Standard
By: Tom Parks, Joseph A Michelli
Publisher: Brilliance Audio
No Review Yet
AED0
Binding:
CD-Audio
Release:
06 Jan 2015
Language:
English
Out of Stock
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19.
When Fish Fly
When Fish Fly
By: John Yokoyama, Joseph Michelli, Kevin Gray
Publisher: Random House Audio Publishing Group
No Review Yet
AED72
Binding:
CD-Audio
Release:
03 Aug 2004
Language:
English
Out of Stock
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