John KilleJohn Kille, Ph.D. is a UX researcher, strategist, and designer, as well as a writer and speaker with over 15 years experience in the UX industry. John leads UX research, strategy, and design at TreviPay, a global B2B payments and invoicing network.A former journalist and college professor, John has led extensive user-centered design and customer research projects in the usability lab, online, and in the field across the U.S. and in countries such as India, Germany, England, and the Netherlands. He also regularly speaks at UX conferences and continues to publish in places such as UXPA Magazine and UXMatters.com.John holds a BA in Psychology and English from Rockhurst University, an MA in English (focused in Sociolinguistics) from the University of Minnesota, and a PhD in Cultural Studies (focused in ethnography and human group behavior) from St. Louis University. He also served on the Advisory Board in 2022 for Missouri State University's Design Thinking program. Read More Read Less