Jim SinurJim Sinur is an independent thought leader in applying Digital Business Platforms (DBP), Customer Experience/Journeys (CJM), Business Process Management (BPM), Automation (RPA), Low-code, Advanced Data Management, and Decision Management at the edge pplied to business outcomes. His research and areas of personal experience focus on automation and customer excellence, intelligent business processes, business modelling, business process management technologies, process collaboration for knowledge workers, process intelligence/optimization, data management, AI, IoT, and leveraging business applications in processes. Jim is also one of the authors of BPM: The Next Wave. Read More Read Less