1.

The Value Profit Chain

By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

Publisher: Simon & Schuster

2.0

(1)

AED123

Binding:	Paperback
Release:	23 Aug 2014
Language:	English

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2.

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James Heskett, W Earl Sasser

Publisher: Berrett-Koehler

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AED126

Binding:	Hardback
Release:	01 Sep 2015
Language:	English

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3.

What Great Service Leaders Know and Do

By: W. Earl Sasser Jr.

Publisher: Harper Collins India

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AED57

Binding:	paperback
Release:	Dec,2015
Language:	English

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4.

The Value Profit Chain

By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

Publisher: Simon & Schuster

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AED0

Binding:	Digital (delivered electronically)
Release:	11 May 2010
Language:	English

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5.

Service Profit Chain

By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

Publisher: Simon & Schuster

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AED68

Binding:	Digital (delivered electronically)
Release:	10 Apr 1997
Language:	English

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6.

What Great Service Leaders Know and Do

By: Wayne Shepherd, James L Heskett, Leonard A Schlesinger, W Earl Sasser

Publisher: Ascent Audio

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AED140

Binding:	CD-Audio
Release:	01 Sep 2015
Language:	English

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7.

What Great Service Leaders Know and Do

By: Wayne Shepherd, James L Heskett, Leonard A Schlesinger, W Earl Sasser

Publisher: Ascent Audio

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AED160

Binding:	CD-Audio
Release:	01 Sep 2015
Language:	English

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8.

The Service Profit Chain

By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

Publisher: Simon & Schuster

4.3

(12)

AED41

Binding:	Hardback
Release:	03 Jun 1997
Language:	English

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9.

Service Breakthroughs

By: Earl W. Sasser, et al, James L. Heskett

Publisher: Simon & Schuster

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AED74

Binding:	Other book format
Release:	17 Sep 1990
Language:	English

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10.

Cases in Operations Management

By: W. Earl Sasser, etc.

Publisher: McGraw-Hill Education - Europe

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AED131

Binding:	Paperback
Release:	01 Jan 1982

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11.

Management of Service Operations

By: W. Earl Sasser, etc.

Publisher: Allyn & Bacon

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AED149

Binding:	Hardback
Release:	/05/1978

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12.

United States Lodging Industry

By: W. Earl Sasser, D.Daryl Wyckoff

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AED97

Binding:

Hardback

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13.

Chain Restaurant Industry

By: W. Earl Sasser, D.Daryl Wyckoff

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AED89

Binding:	Hardback
Language:	English

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14.

Cambios Creativos En Servicios

By: W Earl Sasser, J L Heskett

Publisher: Diaz de Santos

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AED299

Binding:	Paperback
Release:	01 Sep 1999
Language:	English

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15.

The Service Management Course

By: Christopher W.L. Hart, W. Earl Sasser, James L. Heskett

Publisher: Simon & Schuster

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AED156

Binding:	Hardback
Release:	01 Jun 1991
Language:	English

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16.

What Great Service Leaders Know and Do

By: James Heskett, Earl W Sasser, Leonard A Schleisinger

Publisher: Dreamscape Media

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AED63

Binding:	CD-Audio
Release:	14 Sep 2015
Language:	English

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17.

The Ownership Quotient

By: Joe Wheeler, W. Earl Sasser, James L. Heskett

Publisher: Harvard Business Review Press

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AED95

Binding:	Hardback
Release:	11 Nov 2008
Language:	English

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18.

What Great Service Leaders Know and Do

By: James L Heskett, Leonard A Schlesinger, W Earl Sasser

Publisher: Readhowyouwant

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AED36

Binding:	Paperback
Release:	01 Sep 2015
Language:	English

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