Knowledge Process Outsourcing
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Knowledge Process Outsourcing: Perspectives & Practices

Knowledge Process Outsourcing: Perspectives & Practices


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About the Book

In today's competitive scenario, Knowledge Process Outsourcing (KPO) has emerged as the new buzzword. The birth of globalisation has paved the way for increased competition among countries. The gap between the cost of capital and productivity has made companies realise the significance of managing costs for business efficiency. This has resulted in the migration of support services from developed to developing economies in the form of "Outsourcing". As a consequence, Business Process Outsourcing has emerged as one of the major opportunities for labour abundant developing economies. BPO generally functions with pre-determined set of designs of operations for the desired solutions. The emergence of Knowledge Process Outsourcing (KPO) has transformed this, since the companies want to have tailor-made solutions for specific issues like, cycle time efficiency, market research and demand-based management. According to the Confederation of Indian Industry (CII), KPO industry is expected to grow at 45% in size reaching $17 billion mark by 2010. It is in this scenario of the emerging trends and boom in Knowledge Process Outsourcing, that this book provides and insight into the evolution of KPO, its role in Indian and global scenarios, the strategic shift from BPO to KPO, high-end services in KPO and also its future prospects. This book presents a series of well-written racy articles that give a bird's eye view of the scenario prevailing in KPO industry, both regionally and globally. It is hoped that this book would be of immense value to the corporates who are entering into KPO, academicians, researchers and students, as a reference book on the perspectives and challenges of Knowledge Process Outsourcing.

Table of Contents:
Outsourcing is Here to Stay!; Outsourcing: Paving Way for Global Competitiveness; BPO: A Status Check; BPO 2.0; Knowledge Process Outsourcing: Advantage India; KPO: The Intellectual Ahoy!!; In Knowledge Lies Power; BPO: A Global Perspective; BPO: Building Profitable Organisations; Knowledge Process Outsourcing: The New Opportunity Wave; The Knowledge Processors; KPO: A Strategic Shift; KPO: Integrating Value Chain; The Future of Outsourcing -- Opportunities & Challenges for India; The BPO Industry in India; The Business of Knowledge in India; From BPO to KPO; R&D Outsourcing: Indian Scenario; Equity Research Outsourcing: The Next Wave; The Moving Design Line; Knowledge Process Outsourcing in Financial Services; Outsourcing Market Contract Research to Bring Business Transformation; KPO: The Process at Scope e-Knowledge Center; KPO at Evalueserve; Index.

About the Author :
N M Shanthi holds a Master's degree in Economics from the University of Madras, India. She has over five years of experience in the IT Training Segment as a marketing professional. She is presently working as a Faculty Member at the Icfai Business School Research Center, Chennai. She also teaches marketing management at Val Business School, Chennai. Her areas of interest are marketing and consumer behaviour with a specific focus on the telecom industry. She has presented research papers in various seminars and international conferences and is a regular contributor of articles to various management journals and business magazines. E Naveen Kumar holds a bachelor's degree in Computer Science Engineering from Madras University and an MBA from Anna University. He has two years of industry experience and is currently working as a Faculty Associate at the Icfai Business School Research Center, Chennai. He is a regular contributor to Information Technology journals and magazines. His areas of interest include software engineering, data structures, object oriented programming and E-business.


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Product Details
  • ISBN-13: 9788131407141
  • Publisher: ICFAI Books
  • Publisher Imprint: ICFAI Books
  • Height: 160 mm
  • No of Pages: 215
  • Weight: 502 gr
  • ISBN-10: 8131407144
  • Publisher Date: 20 Oct 2009
  • Binding: Hardback
  • Language: English
  • Sub Title: Perspectives & Practices
  • Width: 230 mm


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