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Home > Mathematics and Science books > Mathematics > Calculus and mathematical analysis > Functional analysis and transforms > Analyse critique des problèmes rencontrés par les patients dans les services ambulatoires
Analyse critique des problèmes rencontrés par les patients dans les services ambulatoires

Analyse critique des problèmes rencontrés par les patients dans les services ambulatoires


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About the Book

La satisfaction des patients et du personnel est un élément important du secteur des soins de santé dans cette ère moderne compétitive. À l'hôpital, le service ambulatoire est souvent appelé vitrine . La satisfaction des patients entraîne une perte de patients nouveaux et anciens, ce qui nuit à la viabilité à long terme de tout hôpital. Cette étude a été menée afin de connaître le niveau de satisfaction des patients et d'obtenir des commentaires sur les services fournis dans les services ambulatoires. Les patients ont été sélectionnés au hasard et un questionnaire a été élaboré afin d'évaluer leur satisfaction concernant les services ambulatoires, l'organisation logistique dans les services ambulatoires, le temps d'attente, les installations, leur perception des performances du personnel, le système de rendez-vous, le comportement du personnel, les services d'assistance et toute autre suggestion des patients. Sur les 200 patients interrogés, 90 à 95 % se sont déclarés satisfaits des services offerts par l'hôpital. Cette étude a également montré que certains patients devaient attendre longtemps et que l'amabilité du personnel infirmier devait être améliorée.


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Product Details
  • ISBN-13: 9786208487553
  • Publisher: Editions Notre Savoir
  • Publisher Imprint: Editions Notre Savoir
  • Height: 229 mm
  • No of Pages: 92
  • Spine Width: 6 mm
  • Width: 152 mm
  • ISBN-10: 6208487552
  • Publisher Date: 31 Aug 2025
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 186 gr


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