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Home > Mathematics and Science Textbooks > Mathematics > Calculus and mathematical analysis > Functional analysis and transforms > Análise crítica dos problemas dos pacientes no departamento ambulatorial
Análise crítica dos problemas dos pacientes no departamento ambulatorial

Análise crítica dos problemas dos pacientes no departamento ambulatorial


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About the Book

A satisfação dos pacientes e dos funcionários é um componente importante do setor de saúde nesta era moderna competitiva. No hospital, o departamento ambulatorial é frequentemente chamado de vitrine. A satisfação dos pacientes leva à perda de pacientes novos e antigos, o que prejudica a sustentabilidade de qualquer hospital a longo prazo. Este estudo foi realizado para conhecer o nível de satisfação dos pacientes e também obter feedback sobre os serviços prestados nos departamentos ambulatoriais. Os pacientes foram selecionados aleatoriamente e um questionário foi desenvolvido para avaliar a satisfação dos pacientes com os serviços do departamento ambulatorial, a organização logística nos departamentos ambulatoriais, o tempo de espera, as instalações, a percepção sobre o desempenho da equipe, o sistema de agendamento, o comportamento da equipe, o serviço de apoio e quaisquer outras sugestões dos pacientes. Dos 200 pacientes inquiridos, 90-95% dos pacientes estavam satisfeitos com o serviço oferecido no hospital. Este estudo também mostrou que o tempo de espera de alguns pacientes era prolongado e que a simpatia da equipa de enfermagem precisa de ser melhorada.


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Product Details
  • ISBN-13: 9786208484996
  • Publisher: Edicoes Nosso Conhecimento
  • Publisher Imprint: Edicoes Nosso Conhecimento
  • Height: 229 mm
  • No of Pages: 88
  • Returnable: N
  • Weight: 181 gr
  • ISBN-10: 6208484995
  • Publisher Date: 31 Aug 2025
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Spine Width: 5 mm
  • Width: 152 mm


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