Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences

In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.   This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.   In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers acomprehensive perspective of why and how to successfully globalize a professional services firm.

Table of Contents:
Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book.- Part I: Winning Strategies and Innovative Ideas.- Consolidation Patterns in the IT Outsourcing Market – Past, Present, and Future.- Market Entry and Expansion Strategies of Indian IT Firms into the European IT Oursourcing Industry.- Global Sourcing – Shifting the Focus from Cost Saving to a Strategic Setup.- Strategically Organizing for Innovation in Global Sourcing.- Making Business Smart: How to Position for Business as a Service.- Taking an Active M&A Role in the Consolidation of the Engineering Sector.- Part II: Successful Processes for Realisation.- Balancing Industrialisation and Business Complexities.- Industrialization Lessons for the European Banking IT.- Lean Management and Operations in the Global Professional Services Industry.- Transforming into a Networked Organization to Empower a Distributed Workforce.- Legal Frameworks for IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective.- Service Analytics – Leveraging Data across Enterprise Boundaries for Competitive Advantage.- Customer’s Power and its Implications for Business and IT Integration.- Part III: Inspired Talent Management.- Successful People Strategies for Innovation in Global Delivery and Virtual Teams.- Diversity and Inclusion – A Business Imperative in Global Professional Services.- Advancing Competencies for Intercultural Collaboration in Distributed Service Delivery.- Emerging Economy – Emerging Talent.- Part IV: Experiences and Case Studies.- Emerging Markets from an Indian Perspective: Focus on Germanic Countries.- Transformation Journey from Offshore Service Provider to Global Innovator.- Departments in Transition: How Businesses Organise their Knowledge Work.- Internationalizing the Departments for Devices and Accessories of a Communications Technology Company.

About the Author :
Ulrich Bäumer is a Partner with the international law firm Osborne Clarke, where he co-heads the India Group. He negotiates complex international IT outsourcing contracts and assists the firm’s technology clients in M&A transactions. Together with BITKOM and NASSCOM, he initiated the international ICT conference series. He teaches at Frankfurt School of Finance, National Law School India, and University of Cologne. Peter Kreutter is a Director at the WHU Foundation and the Managing Director of the WHU - Otto Beisheim School of Management’s Strategy Research Network; he serves as a board member and trustee for several charitable foundations, e.g. the CIO Foundation. His academic research focuses on industry life cycles and strategic positioning in professional services industries. Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations. Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; hisresearch, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations. Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations. Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations. Peter Kreutter is a Director at the WHU Foundation and the Managing Director of the WHU - Otto Beisheim School of Management’s Strategy Research Network; he serves as a board member and trustee for several charitable foundations, e.g. the CIO Foundation. His academic research focuses on industry life cycles and strategic positioning in professional services industries. Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.Wolfgang Messner is the Director of GloBus Research; his professional experience includes working at an offshore captive centre and with a multinational service provider in India. He teaches at the University of East London and the Indian Institute of Management Bangalore; his research, consulting, and executive education are aimed at achieving a positive outcome from services sourcing and intercultural collaborations.

Review :
From the reviews: “The editors successfully managed to build a team with very competent experts of business consultancy and services. The authors come from various industries, countries and continents and thus also represent different cultural spheres. They provide interesting insights and describe important challenges and trends using their personal experience as well as statistical facts.” Prof Dr Dr hc mult Peter Mertens, Friedrich-Alexander University Erlangen-Nuremberg “By choice or by necessity, more and more CEOs and CIOs see globally distributed service sourcing as a major factor in their business strategies. Bäumer, Kreutter and Messner have brought together high-profile practitioners and academics, providing in their articles hands-on information to help clear the mist between perception and reality.” Horst Ellermann, Editor in Chief, CIO Magazin “The locus of the global professional services industry is inexorably moving east. Bäumer, Kreutter and Messner provide a useful primer on the strategies, processes, and experiences to guide planning at the enterprise level.” Enrico Rühle, Managing Director, TÜV Rheinland (India) Pvt. Ltd. “This edited collection of papers examines the process of globalizing professional services. … It provides fresh insights and recipes for going global … . All of the papers are crisp and concise, and written by experts for experienced managers and professionals. Deep wisdom is generously shared.” (Ernest Hughes, ACM Computing Reviews, October, 2012)