Information and Communication Technologies in Tourism 2001: Proceedings of the International Conference in Montreal, Canada, 2001(Springer Computer Science)

This collection comprises the papers presented at the International Conference on Information and Communication Technologies in Tourism held in Montreal, Canada. The role played by information and communication technologies in the management and marketing of destinations, the convergence of communication systems and the integration of heterogeneous information systems, the designs of intelligent recommendation systems, the use of destination web sites by consumers, and the implementation of information and communication technologies in small and medium-sized tourism enterprises are addressed.

Table of Contents:
Innovative IT Solutions for Tourism: Identifying Competing Tourism Destinations Using a Group Decision Support System (K. W. Wober); The Application of Information Technology on the Club Industry: A Case Study of a Private Club in Hong Kong (E. Suen, R. Law); Does the Public Sector Have a Role in Developing Destination Marketing Systems? (N. Mistilis, R. Daniele).- Knowledge Management and Change in the Tourism Industry: Resources and Capabilities of Tourist Firms in the Knowledge Economy: Towards a Framework (M. A. Rastrollo Horrillo); A Method for the Classification of Relationships and Information Needs of Tourist Destination Players (M. Franch, L. Mich, U. Martini); Measuring Effective IT Use among American Convention and Visitors Bureaus (U. Gretzel, D. R. Fesenmaier).- Electronic Communication Convergence: Electronic Communication Convergence: Policy Implications for Travel and Tourism (M. Hukill); The XML-KM Approach: XML-Based Integration of Tourism and GIS Data for HTML and WAP Clients (F. Puhretmair, P. Lang, A M. Tjoa, R. R. Wagner); Developing Location Based Services for Tourism: The Service Providers' View (A. Zipf, R. Malaka).- Designs for Heterogeneous Travel Information Systems: Configurable EDI for Heterogeneous Tourism Information Systems Based on XML (W. Woss, A. Dunzendorfer); A Framework for Integrating Heterogeneous Tourism Information Sources (A. Ashari, W. Leewattanakit, A M. Tjoa, R. R. Wagner); Use of New Standards for eCommerce Solution in the Tourism Domain: Destination ASEAN Region (W. Leewattanakit, A. Ashari, A M. Tjoa, H. Werthner).- Internet Marketing: The Internet and Tourism Marketing: An Origin-Destinations Study (P. F. Wilkinson); The Characteristics of Wap-Phone Users: Travel Habits, Internet Usage, and Demographics (I. Tjostheim, S. Heier); The Future Role of the Travel E-mediaries (CRSs, GDSs, Switch Companies, Videotext) (M. C. Licata, D. Buhalis, P. Richer).- Intelligent Recommendation Systems I: Case-based Destination Recommendations over an XML Data Repository (F. Ricci, H. Werthner); Personalised Travel Counselling System: Providing Decision Support Features for Travellers (N. Mitsche); Collaborative Filtering: Strategies for Travel Destination Bundling (Y. H. Hwang, D. R. Fesenmaier).- Communities and B2B Tourism: The Endeavour Extranet: Building and Managing a B2B e-Community in the British and Irish Leisure Travel Industry (P. Alford, K. Karcher); Managing the Effects of E-mail on Organizations (J. M. van Grimbergen, G. J. van der Pijl); Additional Service Architecture (ASA) (J. Withalm, M. Fasching, P. Wolf).- IT Use by SMTEs: Investigating the Effect of Multimedia Technologies on the Employment Patterns in Small and Medium Tourism and Hospitality Enterprises in the UK (M. Sigala, D. Airey, P. Jones, A. Lockwood); The Use of the Internet by Hotels in Wales: A Longitudinal Study from 1994 to 2000 of Small and Medium Enterprises in a Peripheral Location with a Focus on Net Technology (H. C. Main); The Effects of Technological Innovations on the Spanish Tourism Sector (A. Sancho Perez, A. Maset Llaudes).- Understanding Consumer Use of Destination Web Sites I: Benchmarking Tourism Destinations in the European Union (B. Oertel, S. L. Thio, T. Feil); Exploring Caller Dialogue: Analyzing Directed Information Search for Tourism Products (B. Pan, D. R. Fesenmaier); Virtual and Physical Tourism Destinations: How to Measure Consumers' Evaluations (R. Govers, F. M. Go).- B2C Virtual Communities: Defining the Virtual Tourism Community (Y. Wang, Q. Yu, D. R. Fesenmaier); The Business Offer and Its Implication for the Business Interaction Complexity: The Distribution of Tourism Packages (G. Hultgren, O. Eriksson); Tourism, Web-Raising and Community Development (S. Milne, D. Mason).- Understanding Consumer Use of Destination Web Sites II: Reengineering the Role of Culture in Tourism's Value Chain and the Challenges for Destination Management Systems: The Case of Tyrol (H. Pechlaner, L. Osti); Destination Marketing on the Internet: Impact of Hong Kong Tourism Association Web Site on International Travelers to Hong Kong (N. Au); The Impact of New Technologies on Information Research and Purchasing Behaviour of Quebec Air Travellers (A. Beliveau, J. B. Garwood).- IT and Tourism Education: eTourism Business and Web Based Training (W. Schertler, J.-C. Dierich).- IT Challenges the Hotel Industry: Investigating the Web Presence of London Hotels (P. Louvieris, T. H. Jung, Y. N. Pandazis); Effects of the Internet as a Channel for Bookings: A Study among Swedish Hotels (H. Nysveen, M. Lexhagen); Expert Perceptions on the Future of Hotel Electronic Distribution Channels (P. O'Connor, A. J. Frew).- Intelligent Recommendation Systems II: Tourist's Decision Making Process Assisted by the Web and Multimedia Intelligent Advisory System (B. Klicek); A Computer Based Accommodation Advisor (R. Law, C. Cheung); Using the Trip Planning Problem for Computer-Assisted Customization of Sightseeing Tours (J.-M. Godart)