Are your employees acting like termites chewing through your business?
Do certain clients drain your energy? Do suppliers leave you wondering what planet they're on? Running a service-based business shouldn't feel like a full-time pest control operation, but too often, it does.
Author and entrepreneur Tim Whitt has spent 45 years in the pest control industry-30 in corporate leadership and 15 building his own thriving company from the ground up. Based in southeastern Oklahoma, he lives with his best friend and wife of 44 years, Cindy-his steady partner through every season of the business. From technician to owner, he's seen how both pests and people behave...and how understanding one can completely transform how you manage the other. His company, Pied Piper Pest & Lawn, holds a 4.9-star rating, 800+ client reviews, and steady growth-built mostly on referrals and a team that actually works together.
In Infested: What Pests Teach Us About Managing People and Running a Thriving Service-Based Business, Tim shares a blunt, funny, and highly practical framework for dealing with the "pests" in your business-staff, clients, and suppliers-so you can build a stable, profitable operation that doesn't depend on you putting out fires every day.
Inside, you'll learn how to:
- Spot damaging behaviors early-before they chew through your profits
- Build a stable, balanced business ecosystem that doesn't collapse when one person leaves
- Decode what people really want so you can manage with insight, not emotion
- Boost productivity and engagement without babysitting adults
- Use simple data and patterns to make decisions instead of reacting to drama
- Handle conflict firmly and ethically-without burning bridges
- Apply pest behavior lessons directly to real-world staffing, client, and vendor problems
With straight talk, real stories from the field, and step-by-step strategies, Infested makes managing people clearer, calmer, and (yes) surprisingly enjoyable. You'll reduce chaos, increase loyalty, and build a business that grows without eating you alive.
If you're tired of feeling overrun by "problem people," it's time to take control.
Grab Infested today and turn your service-based business into a well-run, high-performing ecosystem.
About the Author :
Tim Whitt is an author-entrepreneur and operations-minded leader with 45 years of experience in the pest control industry-30 in corporate leadership and 15 building his own thriving company from the ground up. He founded Pied Piper Pest & Lawn in 2010 and grew it into a prevention-first, relationship-driven service brand serving Oklahoma and Texas. Known for disciplined execution and straightforwardcommunication, the company maintains a 4.9-star reputation with 800+ customer reviews, with growth driven largely by referrals and a team culture built on accountability.Whitt's writing comes from the field, not a seminar stage. After decades watching how problems spread-whether it's termites in a sill plate or drama in a break room-he developed a simple belief: behavior follows incentives, and incentives follow systems. That lens powers his book, Infested: End Workplace Drama, Stop Toxic Employees, Build a Thriving Small Business. In Infested, he uses pest behavior as a sharp, funny metaphor for people problems-employees, clients, and suppliers-so owners can stop reacting and start running a stable, profitable"business ecosystem."Readers get practical tools to spot damaging behaviors early, set expectations without babysitting adults, and use lightweight data to make decisions instead of feeding the rumor mill. Whitt also tackles the hard parts most business books dodge: conflict that must be handled firmly, exits that must be done ethically, and standards that must be enforced consistently if you want calm operations and loyal teams. Thetone is blunt but constructive-more "fix the root cause" than "post a motivational quote."Based in southeastern Oklahoma, Tim lives with his best friend and wife of 44 years, Cindy-his steady partner through every season of business. When he's not writing, he's refining service delivery, training leaders, and helping owners build companies that don't depend on daily heroics. If something is chewing through morale, profit, or focus, Whitt's approach is simple: identify it, contain it, and eliminate it-then build safeguards so it doesn't come back.
