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Who's Got Your Back: How to Design, Implement, Evaluate and Improve Your Business by Measuring and Engaging Human Performance

Who's Got Your Back: How to Design, Implement, Evaluate and Improve Your Business by Measuring and Engaging Human Performance


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About the Book

The title Who's Got Your Back? relates to "The people you monitor, develop, and coach protect you and the company through their skills.." "People who are committed, don't hide, don't shun responsibility, and who can be relied upon in good times and bad. We need to measure their work, observe their behaviour, and reward them accordingly." Organizations and leaders don't effectively measure performance so they're at a loss as to how to improve it. They measure the wrong things or measure the right things incorrectly. This is why so many organizations endure mediocre performance while the preponderance of the employees are rated "above average" and "excellent." This book provides the pragmatics for why you must measure, what you must measure, and how to do so accurately with business growth as the objective. Contents: - Who's Yardstick Shall We Use? - the Evolution and applicability - It's Just Business - why people have to be measured - The Right Relationships - forming partnerships with "buyers" and stakeholders - Get It In Writing - using documentation and validating what you see - Will You Accept the Facts or Your Lying Eyes? - how to observe without being observed - Raising the Bar - forensics are not just for CSI - Gaining Commitment, Not Merely Compliance - painting people into the picture - Like Gum on Your Shoe - making change stick - You Can Compare Apples and Oranges (both fruit, both roundish) - evaluating ROI and further needs - Crystal Ball - Predictions for people and the world of work.

About the Author :
Alan Weiss is one of those rare people who can say he is a consultant, speaker and author and mean it. His consulting firm, Summit Consulting Group, Inc. has attracted clients such as Merck, Hewlett-Packard, GE, Mercedes-Benz, State Street Corporation, Times Mirror Group, The Federal Reserve, The New York Times.

Review :
"While "Who s Got Your Back?" is tailored for business leaders looking to leverage human capital and build better companies, its perspective is certainly relevant to everyone involved in the process of designing and developing customer and employee-facing experience."


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Product Details
  • ISBN-13: 9781908287328
  • Publisher: Global Professional Publishing Ltd
  • Publisher Imprint: Global Professional Publishing Ltd
  • Language: English
  • Sub Title: How to Design, Implement, Evaluate and Improve Your Business by Measuring and Engaging Human Performance
  • ISBN-10: 1908287322
  • Publisher Date: 15 May 2012
  • Binding: Digital (delivered electronically)
  • No of Pages: 219


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