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Home > Business and Economics > Business and Management > Business studies: general > Key Performance Indicators Manual: A Practical Guide for the Best Practice Development, Implementation and Use of Kpis
Key Performance Indicators Manual: A Practical Guide for the Best Practice Development, Implementation and Use of Kpis

Key Performance Indicators Manual: A Practical Guide for the Best Practice Development, Implementation and Use of Kpis


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About the Book

This popular Australian reference contains everything you need to implement KPI's in your organisation. Key Performance Indicators Manual will assist you in identifying, developing and measuring key performance indicators in your organisation. The development and use of KPI's should form the basis for the analysis of your organisation's current performance, its future requirements and the improving strategies required for ongoing success. This self-help manual assists you to do just that! The manual is designed to be used as a practical guide to the process of introducing KPIs. The content of the manual has been divided into three parts which are suitable for anyone in the organisation to review and use. Part one provides an overview of the total process for developing and using KPIs. It discusses the general principles and describes the eight steps in the development and use of KPIs. Part Two consists of a series of structured exercises and activities for working through the eight steps. This information is designed to be copied and circulated by anyone in the organisation who is involved in developing and using KPIs. Like other elements in Best Practice, the process for developing and using KPIs can be assisted by the involvement of trained facilitators. To help facilitators play their role, Part Three contains some key resources to be used when introducing KPIs, including checklists, workshop overheads and typical questions and answers.

Table of Contents:
Introduction 1 How to use this manual 2 The rationale for this manual 3 An introduction to Key Performance Indicators Part One General principles for the development and use of Key Performance Indicators 4 How to use Part One of the manual 5 The context for the introduction of KPIs 6 The four general principles guiding the development and use of KPIs 7 An eight-step model for developing and using KPIs 8 Step One: Aligning KPI development with other change and improvement strategies in the organisation 9 Step Two: Explaining the purpose of KPI development and use to all employees 10 Step Three: Establishing an agreed process for the development and use of KPIs 11 Step Four: Identifying organisation-wide Critical Success Factors 12 Step Five: Selecting KPIs at the team level 13 Step Six: Developing display, reporting and review frameworks at all levels 14 Step Seven: Facilitating the

About the Author :
AusIndustry is an agency of the Commonwealth Government, within the Department of Industry, Tourism and Resources designed to help Australian businesses become more innovative and internationally competitive. AusIndustry does this by providing a range of commercial incentives for Australian businesses in the form of grants, loans, tax concessions, duty concessions and support for investments by venture capital firms.


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Product Details
  • ISBN-13: 9781865089546
  • Publisher: Allen & Unwin
  • Publisher Imprint: Allen & Unwin
  • Height: 297 mm
  • Returnable: N
  • Width: 210 mm
  • ISBN-10: 1865089540
  • Publisher Date: 01 Sep 2002
  • Binding: Spiral bound
  • Language: English
  • Sub Title: A Practical Guide for the Best Practice Development, Implementation and Use of Kpis


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