Key Performance Indicators
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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

Key Performance Indicators: Developing, Implementing, and Using Winning KPIs


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About the Book

The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization’s current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex—essentially rendering them ineffectual, or at worse, counterproductive. Key Performance Indicators provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards. Now in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included to identify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide: Dispels the myths of performance measurement and explains a simple, yet powerful KPI methodology Explains the 12-step model for developing and using KPIs with guidelines Helps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance Features the “KPI Project Leaders Corner” which provides readers with essential information and useful exercises Includes an array of practical tools—templates, checklists, performance measures—and a companion website (www.davidparmenter.com) Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4th Edition is important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems.

Table of Contents:
About the Author xiii Acknowledgments xv Introduction xvii Chapter 1 The Great KPI Misunderstanding 3 The Four Types of Performance Measures 3 Number of Measures Required: The 10/80/10 Rule 13 Difference between KRIs and KPIs and RIs and PIs 15 The Lead and Lag Confusion 16 Have a Mix of 60 Percent Past, 20 Percent Current, and 20 Percent Future-Oriented Measures 17 Importance of Timely Measurement 20 Where Are You in Your Journey with Performance Measures? 21 Chapter 2 The Myths of Performance Measurement 25 The Myths Surrounding Performance Measures 25 The Myths around the Balanced Scorecard 30 Chapter 3 Background to the Winning KPI Methodology 41 Winning KPI Methodology 41 Seven Foundation Stones of the Winning KPIs Process 46 Implementation Variations and Shortcuts for Small to Medium-Sized Enterprises 56 Chapter 4 Leading and Selling the Change 63 Steve Zaffron and Dave Logan: Why So Many Initiatives Fail 63 Harry Mills: The Importance of Self-Persuasion 64 John Kotter: How to Lead Change Successfully 65 Learn to Sell by Appreciating the Emotional Drivers of the Buyer 67 Selling the KPI Project 70 Selling the Winning KPIs to the Organization’s Staff 75 Delivering Bulletproof PowerPoint Presentations 79 PDF Download 83 Chapter 5 Getting the CEO and Senior Management Committed to the Change 85 CEO and Senior Management Commitment 85 Guidelines for the External KPI Facilitator 91 PDF Download 94 Chapter 6 Up-Skill In-House Resources to Manage the KPI Project 97 Establishing a Winning KPI Project Team 97 PDF Download 111 Chapter 7 Finding Your Organization’s Critical Success Factors 115 Why Critical Success Factors Are So Important 118 Relationship between CSFs and KPIs 123 Common Misunderstandings 124 Task 1: Wording the Success Factors and the External Outcomes 127 Task 2: Determining the Critical Success Factors in a Two-Day Workshop 130 Task 3: Presenting the Critical Success Factors to the Staff 141 Task 4: Get the CSFs on the Wall in Every Workplace 143 PDF Download 144 Chapter 8 Characteristics of Meaningful Measures 149 Common Measurement Traps 149 Wisdom on Measures from Other Authors 149 Rules for Designing Measures 154 Suggested Exercises to Improve Measure Design 156 PDF Download 165 Chapter 9 Designing and Refining Measures 167 Running the Two-Day Performance Measures Workshop 169 Refining Performance Measures after the Workshops 181 Teams Select Their Relevant Performance Measures 185 Finding the KRIs That Need to Be Reported to the Board 187 The KPI Team Ascertaining the Winning KPIs 190 PDF Download 191 Chapter 10 Reporting Performance Measures 195 Develop the Reporting Framework at All Levels 195 The Common Faults with Reporting 196 Designing an Appropriate Reporting Regime 197 Reporting the KPIs to Management and Staff 206 Reporting RIs and PIs to Management 210 Reporting Performance Measures to Staff 215 Reporting Performance Measures to the Board 216 Reporting Team Performance Measures 221 The Performance Reporting Portfolio 223 PDF Download 224 Chapter 11 Ongoing Support and Refinement of KPIs and CSFs 227 Facilitate the Ongoing Support and Refinement of KPIs and CSFs 229 PDF Download 235 Chapter 12 Implementation Case Studies and Lessons 237 Recent Case Studies 237 Previously Reported Case Studies 243 Implementation Lessons 256 Comparison to Other KPI Methodologies 267 PDF Download 273 Appendix Performance Measures Database 275 Index 323

About the Author :
DAVID PARMENTER has spent the last twenty years of his working life leading organizations, that will listen, to remove the shackles of broken bureaucratic management practices. He has written more books and published papers on KPIs than any other author and is driven by his vision "To change how leading organizations, around the world, measure and manage performance — by 2030". He has delivered workshops to thousands of attendees in 32 countries. He has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals. He is also the author of The Financial Controller and CFO's Toolkit, Third Edition, Key Performance Indicators for Government and Non-Profit Agencies, and The Leading-Edge Manager's Guide to Success (all from Wiley). He can be contacted via parmenter@waymark.co.nz or +64 4 499 0007. His website, www.davidparmenter.com, contains many toolkits, articles, and freeware that will be useful to readers. Front cover illustration: The origin of all measures should be the critical success factors.


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Product Details
  • ISBN-13: 9781119620778
  • Publisher: John Wiley & Sons Inc
  • Publisher Imprint: John Wiley & Sons Inc
  • Height: 234 mm
  • No of Pages: 384
  • Returnable: N
  • Sub Title: Developing, Implementing, and Using Winning KPIs
  • Width: 160 mm
  • ISBN-10: 1119620775
  • Publisher Date: 25 Nov 2019
  • Binding: Hardback
  • Language: English
  • Returnable: N
  • Spine Width: 38 mm
  • Weight: 567 gr


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