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The Basics of Library-based User Services

The Basics of Library-based User Services


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About the Book

This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service. The text gives a straightforward account of user services, for students of librarianship and for user service staff in all kinds of libraries and information centres. It establishes a framework for the subject whaih should assist in thinking about policies directed towards client groups and in making decisions about the appropriate level of service.

Table of Contents:
Nature; stock - the service base; aspects of development; library users; user centred service; types of service; the service chain - bibliographic, library and user links; staff - those who serve; types of libraries; the wider service scene; charging for services; evaluation of services - service criteria; priorities in library-based user services; the future of library-based user services.


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Product Details
  • ISBN-13: 9781856040754
  • Publisher: Facet Publishing
  • Publisher Imprint: Library Association Publishing
  • Height: 142 mm
  • Width: 223 mm
  • ISBN-10: 1856040755
  • Publisher Date: 15 Jan 1993
  • Binding: Hardback
  • Weight: 271 gr


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