Buy User-based Innovation in Services at Bookstore UAE
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Business and Economics > Business and Management > Business innovation > User-based Innovation in Services
User-based Innovation in Services

User-based Innovation in Services


     0     
5
4
3
2
1



Available


X
About the Book

This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognizing the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analyzed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation. Incorporating both an academic and analytical approach, this insightful book will be a source of inspiration for researchers in innovation and services. Graduate and postgraduate students in business administration and innovation, as well as administrators in public administrations and executive managers in service firms will also find plenty of important information in this invaluable resource. Contributors: D. Chadee, L. Fuglsang, M. Hasu, A. Helkkula, P. Helminen, M. Holopainen, M. Holzweber, H. Kostama, L.L. Langergaard, M. Lehtonen, O. Mäkelä, T. Mattelmäki, J. Mattsson, H.W. Nicolajsen, R. Raman, E. Saari, A. Scupola, F. Sørensen, D. Sundbo, J. Sundbo, M. Toivonen, T. Tuominen, T. Turunen, K. Valminen

Table of Contents:
Contents: Preface 1. Introduction Jon Sundbo and Marja Toivonen PART I: USER-BASED PERSPECTIVES ON UNDERSTANDING OF SERVICE INNOVATION – THEORETICAL AND PRINCIPAL DISCUSSION 2. Bricolage as a Way to Make Use of Input from Users Lars Fuglsang 3. ‘Othering’ in Service Encounters: How a Professional Mindset Can Hinder User Innovation in Services Donna Sundbo 4. Extended Value Chain Innovation: An Actor Network Theory Approach to Innovation at the Interface between the Service and Other Economic Sectors Jon Sundbo PART II: USER-BASED INNOVATION IN KNOWLEDGE-INTENSIVE BUSINESS SERVICES (KIBS) AND INDUSTRIAL SERVICES 5. KIBS and their Users as Co-creators of Breakthrough Innovation Hanne Westh Nicolajsen and Ada Scupola 6. The Business Model as a Tool in the User-based Development of Services: A Case Study of an Internationalizing KIBS Otto Mäkelä and Mikko Lehtonen 7. Innovation Strategy in the Indian IT Service Industry: User Centred Issues on Innovation Markus Holzweber, Jan Mattsson, Doren Chadee and Revti Raman 8. Users as a Development Driver in Manufacturing: The Case of ‘Reverse’ Servitization Taija Turunen PART III: USER-BASED INNOVATION IN THE PUBLIC SECTOR 9. Understandings of ‘Users’ and ‘Innovation’ in a Public Sector Context Luise Li Langergaard 10. Multiple Voices of the User in Public Sector Services Mikko Lehtonen and Tiina Tuominen 11. Bringing the Employee Back In: Integrating User-driven and Employee-driven Innovation in the Public Sector Mervi Hasu, Eveliina Saari and Tuuli Mattelmäki PART IV: MODELS AND METHODS STRUCTURING USER-BASED SERVICE INNOVATION – PRACTICAL ISSUES, MODELS AND METHODS 12. Service Innovation as an Experience: Differences between Employee and User Narratives Anu Helkkula and Mari Holopainen 13. User-based Service Innovation Including a Futures Perspective: A Case Study with Four Methods Mari Holopainen and Pia Helminen 14. Inducing User-driven Innovation in Tourism: An Experimental Approach Flemming Sørensen 15. Co-innovation for Profitability Hanna Kostama and Marja Toivonen 16. Towards User-based Productization in Services Katriina Valminen and Marja Toivonen Index

About the Author :
Edited by Jon Sundbo, Professor of Business Administration and Innovation, Department of Social Sciences and Business, Roskilde University, Denmark and Marja Toivonen, University of Helsinki, Finland


Best Sellers


Product Details
  • ISBN-13: 9780857931955
  • Publisher: Edward Elgar Publishing Ltd
  • Publisher Imprint: Edward Elgar Publishing Ltd
  • Height: 234 mm
  • No of Pages: 432
  • ISBN-10: 0857931954
  • Publisher Date: 29 Dec 2011
  • Binding: Hardback
  • Language: English
  • Width: 156 mm


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
User-based Innovation in Services
Edward Elgar Publishing Ltd -
User-based Innovation in Services
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

User-based Innovation in Services

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!