Buy Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Requ
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Computing and Information Technology > Information technology: general topics > Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident M
Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident M

Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident M


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

An effective alert management system and high service availability are vital in the world of IT operations. Many organizations are looking to bring a greater rigor of control and visibility to the provision of IT services. This book is based on the ITIL Version 3 framework, focusing on the aspects relating to the establishment of monitoring and control mechanisms for IT services, and designed to answer a lot of the questions processes such as Change Management, Service Level Management and many more. The primary goal of service monitoring and control is to observe the health of IT services and initiate remedial actions to minimize the impact of service incidents and system events. You will find resources and recommendations here to do just that, improve your organizations knowledge base with this book that providese practical, usable examples and templates for you to use in the implementation and maintenance of ITSM processes. The book covers the following processes indepth, with ready to use action plans and templates: Service Level Management - The purpose of SLM is to ensure that all operational services and their performance are measured in a professional, consistent manner throughout the IT organization and that the services and reports produced meet the needs of both the business and the customers. Change Management - The goal of Change Management is to Respond to the customers changing business requirements while maximizing value and reducing incidents, disruption and re-work and Respond to the business and IT requests for change that will align the services with the business needs. Release and Deployment Management - Release and Deployment aims to build, test and deliver the capability to provide the services specified by Service Design. This includes the processes, systems and functions to package, build, test and deploy a release into production and prepare for Service Operation. Service Validation and Testing - The purpose of this process is to Plan and implement a structured validation and testing and test process, quality assure a release, its constituent service components, the resultant service and service capability delivered by a release and Identify, assess and address issues, errors and risks throughout Service Transition. Configuration Management - The goal of this process is to support the agreed IT service provision by managing, storing and providing information about Configuration Items (CI's) and Service Assets throughout their life cycle. This process manages the service assets and Configuration Items in order to support the other Service Management processes Event, Access and Request Fulfillment - These processes are used to monitor, control and provision access to IT services for the end-user community. They are a vital part of service monitoring and control and play a significant part in affecting customer and user satisfaction for services. Knowledge Management - Knowledge Management aims to improve the quality of management decision-making in organizations. It ensures that reliable and secure information and data is made available throughout the service lifecycle. While many organizations have organically developed Knowledge Management practices, a formal approach increases the value it adds to IT Service Management. Incident Management - The goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.


Best Sellers


Product Details
  • ISBN-13: 9781742442297
  • Publisher: Emereo Pty Ltd
  • Publisher Imprint: Emereo Pty Ltd
  • Height: 189 mm
  • No of Pages: 654
  • Spine Width: 35 mm
  • Width: 246 mm
  • ISBN-10: 1742442293
  • Publisher Date: 30 Nov 2009
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Weight: 1148 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident M
Emereo Pty Ltd -
Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident M
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident M

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!