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Service Asset and Configuration Management Best Practice Handbook - Second Edition

Service Asset and Configuration Management Best Practice Handbook - Second Edition


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About the Book

- Learn How to Simplify Configuration and Improve IT in Business Environments - Lets You Effectively Manage Changes To Your IT Infrastructure - Combine SCM and Issue Tracking in a Complete ALM Lifecycle Solution - Too expensive SCM? Not with this Handbook! Master your SW development and improve teamwork - Manage configuration items faster. Minimize risk - Save Time and Money with this handbook's IT Management Solutions - Industry standards and best practice all in this one Handbook Your challenge is to deliver quality IT services that meet agreed-upon service levels whilst constantly adapting to changes in your business environment. At the same time, you need to obtain maximum value from your IT products and services to ensure you achieve the highest possible Return on Investment from your infrastructure. To balance these priorities, you need effective Asset Management and Configuration Management as a solid foundation for your day-to-day IT Service Support and Delivery. Best Practice based Asset Management and Configuration Management solutions enable successful delivery of these functions. You need to know what assets you have, where they are located, how well they are working, how much they are worth, and how effectively they are supporting your business. This Handbook provides an ITIL solution composed of processes, templates for services and education to support the Service Asset and Configuration Management processes. Service Asset Management tracks and reports the value and ownership of financial assets throughout their lifecycle while Configuration Management maintains information about configuration items required to deliver IT services. This solution, which includes the CMDB, provides you with both a central information source for assets including financials and the means to identify, visualize, control and verify configuration items and their relationships. By integrating other ITIL processes, including Change, Problem and Incident Management, this Handbook helps you to reduce costly business service outages by preventing unauthorized changes to configuration items, and support compliance requirements through verification and auditing.


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Product Details
  • ISBN-13: 9781742442242
  • Publisher: Emereo Pty Ltd
  • Publisher Imprint: Emereo Pty Ltd
  • Height: 189 mm
  • No of Pages: 144
  • Spine Width: 8 mm
  • Width: 246 mm
  • ISBN-10: 1742442242
  • Publisher Date: 17 Nov 2009
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Weight: 268 gr


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