Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success

Drawing on the experiences of companies leading the field in performance measurement, Milgate pinpoints the significant developments that will drive performance measurement into the millennium. This book discards passing trends and focuses on providing in-depth, international coverage of the issues that count. It analyzes and evaluates new and emerging trends, approaches, models, and methodologies. Milgate explains how these techniques and processes work in practice and how they can add clear, bottom-line benefits to your organization. In recent years, business performance measurement has altered beyond recognition. What used to guarantee success for leading companies now barely ensures average performance. Far too often, business performance measurement is a weakness, lacking focus and coherence. New sources of leverage have emerged and new approaches have been introduced. Only those companies that master the new techniques will reach the top of the league. To achieve a competitive edge, companies must reevaluate business performance, its measurement, and the final result. This book shows you how. Drawing on the experiences of companies leading the field in performance measurement, Milgate pinpoints the significant developments that will drive performance measurement into the millennium. This book discards passing trends and focuses on providing in-depth, international coverage of the issues that count. It analyzes and evaluates new and emerging trends, approaches, models, and methodologies. Milgate explains how these techniques and processes work in practice and how they can add clear, bottom-line benefits to your organization.

Table of Contents:
Preface Context Performance Measurement Frameworks Self-assessment and Business Excellence Benchmarking and Strategic Performance Measurement Process Measurement Customer Measurement: Strategic Issues, Best Practice, and New Dimensions Strategic Quality Measurement Frameworks and Approaches Employee Measurement Trends and Practices in Financial Measurement Knowledge Management and Measurement Strategic Performance Measurement Overview Index

About the Author :
MICHAEL A. MILGATE is CEO of a group of IT companies based in Australia. He has worked with a number of major Australian and international organizations in engineering and service-based industries. He is the author of Alliances, Outsourcing, and the Lean Organization (Quorum Books, 2001).

Review :
.,.".Michael Milgate provides an engaging exploration of the factors that give modern organizations a competitive advantage over their rivals, and discusses for each factor, how to develop suitable performance measures and benchmarks. As well as covering traditional topics such as the measurement of process performance or customer relationships, the book probes new areas such as how best to measure performance in knowledge management. This is an informed and comprehensive guide that should be read by academics, students and managers alike."-Robert Bartels Professor in Econometrics & Business Statistics, and Head, School of Business The University of Sydney .,.".This book provides the means and processes that set organizations apart in their ability to inform stakeholders of true organizational performance. This is a thorough treatise that is a must to read by reporters of organizational performance as well as experienced executives who wish to improve their reporting processes."-Mammy Helou, Senior Lecturer School of Marketing and International Business University of Western Sydney "This latest book by Milgate analyzes and evaluates new and emerging trends, approaches and models, explaining how they work in practice and how they can add clear, bottom-line benefits to your company....A challenging and rewarding book to read and a valuable addition to any personal or institutional library."-Martin Reading, Chief Operations Officer Milread Pty Ltd