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Home > Business and Economics > Business and Management > Management and management techniques > Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success
Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success

Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success


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About the Book

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Spitzer's "socialization of measurement" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. This book gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

About the Author :
Dean R. Spitzer, Ph.D., has more than 30 years of experience helping organizations worldwide achieve superior performance. He is currently a senior researcher, consultant, and performance measurement thought leader with IBM Corporation, where he is doing groundbreaking research on "the socialization of measurement" and on identifying innovative measurement models. The author of six other books and more than 150 articles, Dr. Spitzer is a much sought-after consultant and conference presenter. - See more at: http: //www.amacombooks.org/book.cfm?isbn=9780814408919#sthash.2glfuI2e.dpu


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Product Details
  • ISBN-13: 9780814430095
  • Publisher: Amacom
  • Publisher Imprint: Amacom
  • Language: English
  • Sub Title: Rethinking the Way We Measure and Drive Organizational Success
  • ISBN-10: 0814430090
  • Publisher Date: 09 Feb 2007
  • Binding: Digital (delivered electronically)
  • No of Pages: 256


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Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success
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