Human Computer Interface Design: Success Stories, Emerging Methods and Real World Context

This book encourages further progress in user interface design in practical settings through examination of three themes: user interface projects that have achieved success in real life outside of the research lab; new methods in user interface design and evaluation; and the organizational context in which user interface design is done, and how design might be better accommodated to this context. The product of a workshop sponsored by the Institute of Cognitive Science at the University of Colorado and the Human-Computer Interaction Laboratory at the NASA Johnson Space Center, these chapters were contributed by invitation from leading user interface practitioners. They were then reviewed, edited, and organized into three corresponding parts for this book: Success Cases: describes methods for designing and developing user interfaces for which there is convincing evidence of success. Evidence could include commercial sales, realistic test data, clear statements of user satisfaction, or other information that would be accepted by a prudent judge as indicating that the method actually worked. Emerging Methods: describes new methods for designing and developing user interfaces that have the potential to significantly improve user interface design and development. Real-World Context: discusses how work in user interface design and development accommodates or fails to accommodate real-world organizational, commercial , or practical requirements, and how this accommodation could be improved. An emphasis on practical design issues combined with broad coverage make this an excellent resource for the interface design professional and a useful text for advanced human-computer interaction courses.

Table of Contents:
Preface Part I Success Cases Usability for Fun and Profit: A Case Study of the Design of DEC Rally Version 2 Dennis Wixon and Sandy Jones Rapid, Integrated Design of a Multimedia Communication System Ellen Francik The Xerox Star: An Influential User Interface Design Lawrence H. Miller and Jeff Johnson Project Ernestine: Analytic and Empirical Methods Applied to a Real-World CHI Problem Michael E. Atwood, Wayne D. Gray, and Bonnie E. John Pioneers and Settlers: Methods Used in Successful User Interface Design Stuart K. Card Part II Emerging Methods Improving User Interfaces and Application Productivity by Using the ITS Application Development Environment John D. Gould, Jacob Ukelson, and Stephen J. Boies Lessons in Choosing Methods for Designing Complex Graphical User Interfaces Carrie Rudman and George Engelbeck Getting Around the Task-Artifact Cycle: How to Make Claims and Design by Scenario John M. Carroll and Mary Beth Rosson Mapping the Method Muddle: Guidance in Using Methods for User Interface Design Judith S. Olson an Thomas P. Moran Part III Real-World Context Organizational Obstacles to Interface Design and Development: Two Participant Observer Studies Steven E. Poltrock and Jonathan Grudin System Design Practice, Emerging Development Acceleration Strategies, and the Role of User-Centered Design R. Jay Ritchie and Judith A. List Bringing Usability Effectively into Product Development Peter F. Conklin Accepting the Challenge John L. Bennett Part IV Synthesis and Closing Discussion Respect and Beyond Clayton Lewis and Peter Polson Index

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Edited by Marianne Rudisill, Clayton Lewis, Peter Polson and Tim McKay