Managerial Communication: Strategies and Applications

Managerial Communication: Strategies and Applications focuses on communication skills and practical strategies that managers need in today’s workplace. Known for its holistic overview of communication, solid research base, and focus on managerial competencies, this text continues to be the market leader in the field.

Table of Contents:
Preface to the Seventh Edition What’s New in This Edition Acknowledgments About the Authors PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS Chapter 1. Communicating in Contemporary Organizations A Brief History of Managerial Communication Factors Affecting Communication Contingencies The Importance of Studying Managerial Communication Summary Chapter 2. Understanding the Managerial Communication Process Levels of Managerial Communication A Strategic Approach Feedback and Measures of Effectiveness Critical Errors in Communication Summary Chapter 3. Communicating With Technology A Framework for Using Technologically Mediated Communication Matching Technology and the Message Communicating with Technology at Work Considerations for Technology Use The Management Challenge Summary PART II. COMMUNICATING WITH GROUPS Chapter 4. Managing Meetings and Teams Advantages and Disadvantages of Working in Teams Strategic Considerations for Meetings Strategic Considerations for Face-to-Face Meetings Strategic Considerations for Virtual Meetings Group Decision-Making Formats Summary Chapter 5. Making Presentations Plan Your Presentation Organize Your Presentation Anticipate Questions Prepare Your Visual Aids Deliver Your Presentation Media Presentations Team Presentations Impromptu Speaking Summary Chapter 6. Communicating Visually Document Design Using Graphics Designing Graphics for Accessibility Copyright Considerations for Graphics Summary PART III. WRITING AS A MANAGER Chapter 7. Writing in the Workplace The Unique Role of Managerial Writing Stage 1: Planning Stage 2: Composing Stage 3: Revising Collaborative Writing Summary Chapter 8. Writing Routine Messages Audience Adaptation Organizational Strategies Specific Types: Direct Messages Specific Types: Indirect Messages Letter Formats Internal Correspondence Summary Chapter 9. Writing Reports and Proposals The Report-Writing Process Strategic Considerations Memo and Letter Reports Elements of the Formal Report Visual Aids Summary PART IV. UNDERSTANDING MESSAGES Chapter 10. Listening Benefits of Listening Barriers to Listening Preparing to Listen Specific Techniques for Active Listening Specific Techniques for Interactive Listening Listening to Informal Communication Listening to the Total Environment Developing a Listening Climate Summary Chapter 11. Communicating Nonverbally The Importance of Nonverbal Communication The Functions of Nonverbal Cues Movement Spatial Messages Personal Appearance Voice Applications of Nonverbal Communication Research Nonverbal Signs of Deception Summary Chapter 12. Communicating Across Cultures Rationale What Is Culture? Intercultural Myths Some of the Ways in Which We Differ Should You Learn the Language? Nonverbal Sensitivity What Is a Good Intercultural Communicator? Developing Interculturally Sensitive Managers Summary PART V. COMMUNICATING INTERPERSONALLY Chapter 13. Managing Conflict Benefits of Conflict The Relationship Between Communication and Conflict Sources of Conflict Strategies in Conflict Resolution Problem Solving: The Win–Win Strategy Conflict and Management Success Summary Chapter 14. Negotiating Negotiation and Networking Negotiation and Conflict A Strategic Model for Negotiations Layer 1: Culture and Climate Layer 2: Sender, Receiver, and Purpose Layer 3: Time, Environment, Content, and Channel Layer 4: Core Strategies Summary Chapter 15. Conducting Interviews Barriers to Effective Interviews Strategies for Effective Interviews Employment Interviews Performance Review Interviews Networking Summary Index

About the Author :
Geraldine E. Hynes, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education.   Jennifer R. Veltsos, PhD, is a professor of technical communication at Minnesota State University, Mankato. She has taught undergraduate courses in business communication, technical communication, visual rhetoric and document design, and research methods; at the graduate level, she has taught managerial communication, proposals, and instructional design. From 2017 to 2019, she was the director of the Center for Excellence in Teaching and Learning. She is currently the university’s interim associate vice president for undergraduate education.

Review :
"This book offers a strong behavioral yet realistic approach to strategic managerial communications. The wealth of information and experience provided is helpful for seasoned practitioners and new managers equally. I highly recommend this book."  "This is a comprehensive, research-based, full-featured textbook for advanced undergraduate or graduate level managerial communication."  "This textbook covers many aspects of communication encountered by a manager and provides sufficient detailed information with relevant case studies that can be used for creating an interactive class session."  "This is probably the best book on Managerial Communication in the market."  "This is an excellent Managerial Communications textbook. The research based content and approach as well as the web resources provided to students is outstanding. If you want a contemporary, managerial communications textbook that focuses on managerial competencies, uses a strategic approach, and provides research support for all content, then this is the textbook for you!"  "This is a smart text, theory-based, with some good examples and practical tips…"