About the Book
This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations--whether in the boardroom, in your community, or at home.
Life is a series of negotiations, and negotiation is at the heart of collaboration--whether you are a business executive, a salesperson, a parent, a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.
Step-by-step, Voss show you how to:
Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown UnknownsNever Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.
About the Author :
Chris Voss, a twenty-four-year veteran of the FBI, is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of the Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. He currently teaches at University of Southern California's Marshall School of Business and has taught at many other business schools, including Harvard University, the Sloan School of Management, the Kellogg School of Management, and Georgetown University's McDonough School of Business.
Tahl Raz is anaward-winning journalist, editor, and bestselling book author with more than eight years of experience as a digital media entrepreneur and executive. He is an expert of digital strategy, branding, voice, audience growth and retention, and digital media management, with an emphasis on creating and delivering high-yield revenue via addictive content, social campaigns, product development, and strategic editorial programming. He has written for Inc. magazine, the Jerusalem Post, the San Francisco Chronicle, and GQ. He lives in New York City.
Tahl Raz is anaward-winning journalist, editor, and bestselling book author with more than eight years of experience as a digital media entrepreneur and executive. He is an expert of digital strategy, branding, voice, audience growth and retention, and digital media management, with an emphasis on creating and delivering high-yield revenue via addictive content, social campaigns, product development, and strategic editorial programming. He has written for Inc. magazine, the Jerusalem Post, the San Francisco Chronicle, and GQ. He lives in New York City.
Michael Kramer is an AudioFile Earphones Award winner, a finalist for the prestigious Audie Award for Best Narration, and recipient of a Publishers Weekly Listen-Up Award. He is also an actor and director in the Washington, DC, area, where he is active in the area's theater scene and has appeared in productions at the Shakespeare Theatre, the Kennedy Center, and Theater J.
Review :
"Never Split the Difference is a different kind of business book--one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator--someone who couldn't take no for an answer--which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want."
-- "Daniel H. Pink, New York Times bestselling author"
"Former FBI hostage negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work."
-- "Joe Navarro, FBI special agent (ret.) and author of What Every Body Is Saying"
"This book blew my mind. It's a riveting read, full of instantly actionable advice--not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home."
-- "Adam Grant, New York Times bestselling author"
"Voss, who believes that 'life is negotiation, ' has set out to help readers get what they want out of any given situation, without harming the other parties. Along with telling stories of his time in the FBI, he guides readers through key lessons, such as how to 'confront without confrontation, ' understand an opponent's emotions, become good at saying no, manipulate your opponent's reality, and develop the calm but authoritative vocal style he calls 'the late-night FM DJ voice.' Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations."
-- "Publishers Weekly"
