The Sixth Edition of Communicating Managerial Effectiveness skilfully integrates theory, research, and real-world case studies into models designed to enhance understanding of complex communication issues and guide thoughtful responses to the challenges. The book's "Wheel of Communication Effectiveness" model illustrates the unified nature of a world-class communication system.
This book equips students, managers, and executives with the strategies and tools to address common communication problems experienced in organizations with the goal of learning how to add value to their organizations by communicating more effectively.
Table of Contents:
Foreword
Preface
Introduction
SECTION 1. FOUNDATION
Chapter 1. Understanding Communication
Propositions
Implications of the Propositions
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 2. Examining Communication Approaches
The Arrow Approach
The Circuit Approach
Communication as Dance
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 3. Scrutinizing Ethical Issues
Fundamental Assumptions
Ethical Dilemmas
A Strategic Approach to Corporate Ethics
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 4. Imparting the Organizational Culture
What Is Culture?
Does Culture Matter?
How Can We Discover Culture?
How Can We Evaluate Culture?
How Can Leaders Effectively Impart the Culture?
Conclusion
Key Concepts
“Drill Down” Exercises
SECTION 2. COMMUNICATION CHALLENGES
Chapter 5. Selecting and Using Communication Technologies
The B - C Model: A Deeper Look
How Perspective Affects Value
What to Do?
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 6. Managing Data, Information, Knowledge, and Action
The D-I-K-A Model
Variations of the Model
Managing the Data–Information Relationship
Managing the Information–Knowledge Relationship
Managing the Knowledge–Action Relationship
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 7. Providing Performance Feedback
Performance Feedback Principles
Implementing a Successful Feedback System
Communicating Performance Feedback
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 8. Communicating across Organizational Boundaries
The Nature of Boundaries
Potential Problems of Boundaries
Contributing Factors
What to Do?
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 9. Structuring and Using Robust Decision-Making Practices
Decision-Making Tensions
Pre-Decision-Making Checklist
The Robust Decision-Making Model
Strategies for Optimizing the Decision-Making Process
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 10. Communicating about Change
Approaches to Change
Selecting the Degree of Communication
Reactions to Change
The “Iceberg” Model
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 11. Cultivating the Innovative Spirit
Misconceptions
What Is Innovation?
A Perspective on Success and Failure
Strategic Traffic Signals
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 12. Building a World-Class Communication System
Assess
Strategize
Implement
The Assess–Strategize–Implement Cycle in Action
Conclusion
Key Concepts
“Drill Down” Exercises
Glossary
Notes
Index
About the Author
About the Author :
Phillip G. Clampitt (PhD, University of Kansas) is the Blair Endowed Chair of Communication at the University of Wisconsin-Green Bay. He was previously designated the Hendrickson Named Chair of Business. The Wall Street Journal and MIT Sloan Management Review has highlighted his work on "Decision Downloading," which details how companies can effectively communicate decisions to those not involved in the decision-making process. He is the author of a SAGE Publications best seller, Communicating for Managerial Effectiveness 5e (see www.imetacomm.com/cme4), co-author of the forthcoming Progress Makers: Beyond the Desire to Lead (SAGE, and co-author of Embracing Uncertainty: The Essence of Leadership. Along with being on the editorial board of numerous professional journals, his work has been published in a variety of journals including the MIT Sloan Management Review, Academy of Management Executive, Management Communication Quarterly, Journal of Business Communication, Communication World, Journal of Broadcasting, Journal of Communication Management, lvey Business Journal, and Journal of Change Management. In addition to many guest speaking opportunities in the U.S., he has also been invited to speak internationally at The University of Pisa, The University of Aberdeen, The University of Ulster, as well as to numerous multinational businesses and professional organizations. As a principal in his firm, Metacomm, he has consulted on communication issues with a variety of organizations, such as PepsiCo, Manpower, Schneider National, American Medical Security, Dean Foods, The Boldt Company, Stora Enso, The U.S. Army War College, Appleton Papers, Foremost Farms, Thilmany Paper, Dental City, and Nokia (see www.imetacomm.com).
Review :
"The best practical guide available for integrating complexity into effective managerial practice. Clampitt’s unique, up-to-the-minute, and leading-edge focus on communication practices give managers an essential set of skills for effectively navigating today¹s most difficult complex organizational problems. Communicating for Managerial Effectiveness identifies a common set of complex problems all managers face and details specific communication-enhanced strategies and tactics for moving past those problems toward successful solutions. Advanced undergraduate and MBA students especially resonate with Clampitt’s practice-tested and strategically focused methods for action."
"This is a comprehensive text that addresses communication from a multidisciplinary approach and reflects contemporary management practice."
"Phil Clampitt takes the mystery out of understanding managerial communications. His engaging style of presenting important communication concepts has my students reading beyond their assignments. Prompting students to discuss the text in class has never been easier."
"I have been searching for a text I could use that presented clear, skill-based, practical suggestions my students could implement in the business world along with a theoretical background that would provide a depth of understanding as to why those skills are successful. This textbook does just that. It is a terrific blend of theory, skills and provides real business-based practicum and analysis assignments for the students to apply what they learned in each chapter."
"This is an excellent text to use for students seeking a degree in Organizational Leadership because it addresses more of the communication challenges that leaders face (e.g. performance feedback discussions, communicating about organizational change)."
"This book is one of the few which is a ′must read′ in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organizations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organizations they work for. The losers will be the competition."
"This text is a treasure trove for us in and out of the classroom."
