Communicating for Managerial Effectiveness: Problems, Strategies, Solutions

With the help of real-world cases, this book enables students and managers alike to clearly view their own communication abilities, organizational dilemmas and challenges. Following are new to the Fourth Edition: greater emphasis on the 'problem focused' nature of the book; greater focus on critical thinking issues and skills; a spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations; the inclusion of new research on ethics in organizations and environmental responsibility; updated examples throughout, including updated material on how technology influences communication in organizations; a new Instructor's Resource CD-ROM that includes PowerPoint slides, test questions, and sample case studies; and, a new Companion Study Site that includes short video case studies and questions for each chapter to promote practical problem-solving.

Table of Contents:
Foreward Preface Introduction Chapter 1: Understanding Communication Propositions Implications Conclusion Chapter 2: Examining Communication Approaches The Arrow Approach The Circuit Approach Communication as Dance Conclusion Chapter 3: Scrutinizing Ethical Issues Fundamental Assumptions Ethical Dilemmas A Strategic Approach to Corporate Ethics Conclusion Chapter 4: Imparting the Organizational Culture What is Culture? Does Culture Matter? How Can We Discover the Culture? How Can We Evaluate the Culture? How Can Leaders Effectively Impart the Culture? Conclusion Chapter 5: Selecting and Using Communication Technologies A Model for Selecting Appropriate Communication Technologies What to Do? Conclusion Chapter 6: Managing Data, Information, Knowledge and Action The D-I-K-A Model Variations of the Model Managing the Data-Information Relationship Managing the Information-Knowledge Relationship Managing the Knowledge-Action Relationship Conclusion Chapter 7: Providing Performance Feedback Performance Feedback Principles Implementing a Successful Feedback System Communicating Performance Feedback Conclusion Chapter 8: Communicating Across Organizational Boundaries The Nature of Boundaries Potential Problems of Boundaries Contributing Factors What to Do? Conclusion Chapter 9: Communicating About Change Approaches to Change Selecting the Degree of Communication Reactions to Change The Iceberg Model Conclusion Chapter 10: Cultivating the Innovative Spirit Misconceptions What is Innovation? A Perspective on Success and Failure Stop and Go Signs Conclusion: The Challenge of Innovation Chapter 11: Building a World Class Communication System Assess Strategize Implement Assess-Strategize-Implement in Action Conclusion

About the Author :
Phillip G. Clampitt (Ph.D., University of Kansas) is the Hendrickson Professor of Business at the University of Wisconsin-Green Bay, where he teaches in the Information Sciences program. The Wall Street Journal and MIT Sloan Management Review recently highlighted his work on "Decision Downloading" which details how companies can effectively communicate decisions to those not involved in the decision-making process. He is the author of a SAGE Publications best seller, Communicating for Managerial Effectiveness 4e (see www.imetacomm.com/cme4), co-author of the forthcoming Progress Makers: Beyond the Desire to Lead (SAGE, and co-author of Embracing Uncertainty: The Essence of Leadership. Along with being on the editorial board of numerous professional journals, his work has been published in a variety of journals including the MIT Sloan Management Review, Academy of Management Executive, Management Communication Quarterly, Journal of Business Communication, Communication World, Journal of Broadcasting, Journal of Communication Management, lvey Business Journal, and Journal of Change Management. In addition to many guest speaking opportunities in the U.S., he has also been invited to speak internationally at The University of Pisa, The University of Aberdeen, The University of Ulster, as well as to numerous multinational businesses and professional organizations. As a principal in his firm, Metacomm, he has consulted on communication issues with a variety of organizations, such as PepsiCo, Manpower, Schneider National, American Medical Security, Dean Foods, The Boldt Company, Stora Enso, The U.S. Army War College, Appleton Papers, Foremost Farms, Thilmany Paper, Dental City, and Nokia (see www.imetacomm.com).

Review :
"This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organizations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organizations they work for. The losers will be the competition." -- Dennis Tourish 20090422 "Comprehensive treatment of topic - good resource material." -- Bob Mackenzie 20101207