Facilities Manager's Desk Reference

In the course of their work, the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio. To help with those tasks, the Facilities Manager's Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal facilities management services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information. With a clear practitioner perspective the book covers both hard and soft facilities management issues and is presented in an easy to read, concise format. The Facilities Manager's Desk Reference will be a first point of reference for all busy facilities managers and will save them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. It will also serve as a useful overview for students studying for their professional and academic qualifications in facilities management.

Table of Contents:
List of Abbreviations. Introduction. 1 History of Facilities Management. 2 Key Drivers of FM. 3 Key Activities in FM. 4 Delivering FM – FM Strategy. 5 Outsourcing. 6 Financial Management. 7 Property and Estates Management. 8 Property Legislation and Leases. 9 Developing New Buildings. 10 Project Management. 11 Space Management. 12 Accommodation Management. 13 Procurement. 14 Contracts and Contract Management. 15 Legislation. 16 Legislation Affecting FM Activities. 17 Fire Safety and Legislation. 18 Electrical Supplies and Electrical Safety. 19 Accessibility. 20 First Aid at Work. 21 Asbestos. 22 Water Supplies and Water Safety. 23 Construction Design and Management Regulations. 24 Business Continuity. 25 Maintenance – Definitions and Strategies. 26 Mechanical and Electrical Systems and their Maintenance. 27 Telecommunications and Networks. 28 Grounds and External Areas. 29 Fabric Maintenance. 30 Energy Management. 31 Front of House. 32 Housekeeping and Cleaning Services. 33 Security Management. 34 Customer Relations. 35 Waste Management. 36 Catering and Hospitality Services. 37 Quality Management. 38 Document Management Services. Index.

About the Author :
Jane M. Wiggins MBA, CFM, DMS, MInstAM, BSc (Hons), FBIFM has over twenty years’ experience of facilities management, project delivery and provision of business support services in major blue chip organisations (including British Airways and the BBC) and the education sector (University of Winchester and Institute of Education). With expertise in operational and strategic aspects of facilities management, Jane speaks and writes extensively on the subject and has taught many Facilities Management students in past 5 years, including the winners of the coveted BIFM Student of the Year annual award from 2004–2009. She also acts as tutor and dissertation supervisor for the MSc in Facilities Management at the College of Estates Management. She was Chair of the British Institute of Facilities Management Education Sector Forum from 2003–2008, and has written a range of workbooks aimed at students on the BIFM examination programme.

Review :
"It provides a very comprehensive evaluation of most of the major issues that any facilities manager is likely to face in the day-to-day management of property . . . Overall this is a very useful text for any practitioner in the property or facilities management field providing a ready reference to a wide range of property management practices. It is also a very useful reference for students studying facilities management and wanting a very comprehensive introduction to the field." (Property Management, 2011) "As for students, this book may bridge a lot of the ‘gaps' that they may have experienced between theory and practice, as it has been written to be more practical than theoretical. Therefore, this book is much easier to understand and it will provide them with the much needed clarity on the profession. This book is high on my list of recommendations and I think that Jane has done a fantastic job in putting it together. I hope that a lot of other people will give it the same amount of appreciation that I have, once they have read it." (Essential fm Report, September/October 2010)