A practical guide to the principle services of facilities management, revised and updated
The updated third edition of Facilities Manager's Desk Reference is an invaluable resource covering all the principal facility management (FM) services. The author—a noted facilities management expert—provides the information needed to ensure compliance to current laws, to deliver opportunities to adopt new ways of using built environments, and to identify creative ways to reduce operational occupancy costs, while maintaining appropriate and productive working environment standards.
The third edition is fully updated and written in an approachable and concise format. It is comprehensive in scope, the author covering both hard and soft facilities management issues. Since the first edition was published it has become a first point of reference for busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function. This important book:
- Has been fully updated, reviewing the essential data covering the principal FM services
- Is highly practical, ideal for the busy FM practitioner
- Presents information on legal compliance issues, the development of strategic policies, tactical best practices, and much more
- Is a time-saving resource that brings together essential, useful, and practical FM information in one handy volume;
Written for students and professional facilities managers, Facilities Manager's Desk Reference is designed as a practical resource that offers FMs assistance in finding solutions to the myriad demands of the job.
Table of Contents:
List of Abbreviations xxv
Introduction xxxiii
1 History of Facilities Management 1
2 Key Drivers of Facilities Management 11
3 Activities in Facilities Management 23
4 Delivering Facilities Management – Strategy 29
5 Outsourcing 43
6 Financial Management 48
7 Property and Estates Management 84
8 Property Legislation and Leases 99
9 Developing New Buildings 119
10 Project Management 147
11 Space Management 160
12 Workplace and Accommodation Management 192
13 Procurement 198
14 Contracts and Contract Management 214
15 Legislation 227
16 Legislation Affecting Facilities Management Activities 237
17 Fire Safety and Legislation 254
18 Electrical Supplies and Electrical Safety 277
19 Accessibility and Inclusive Built Environments 287
20 First Aid at Work 296
21 Asbestos 304
22 Water Supplies and Water Safety 313
23 Construction (Design and Management) Regulations 334
24 Business Continuity 344
25 Maintenance – Definitions and Strategies 357
26 Mechanical and Electrical Systems and Their Maintenance 371
27 Information and Communications Technology 392
28 Grounds and External Areas 412
29 Fabric Maintenance 437
30 Energy Management 444
31 Front of House 468
32 Housekeeping and Cleaning Services 484
33 Security Management 506
34 Customer and Stakeholder Relations 524
35 Waste Management 538
36 Catering and Hospitality Services 556
37 Quality Management 575
38 Document Management Services 592
39 Sustainability and Environmental Issues 606
40 Management of the Facilities Management Function 632
Index 653
About the Author :
JANE WIGGINS, MBA CFM FIWFM, has over thirty-five years of experience of facilities management, project delivery and provision of business support services in major blue chip organizations and the education sector. With expertise in operational and strategic aspects of facilities management, Jane established FM Tutor & Associates Ltd to bring her knowledge to many hundreds of Facilities Management students, helping them gain a professional qualification in FM. Formerly an Associate Tutor and dissertation supervisor for the MSc in Facilities Management at the University College of Estates Management and lead Tutor at the CTP Resettlement Centre for the FM programmes, Jane has worked with many other educational organisations. She was Chair of the British Institute of Facilities Management Education special interest group from 2003 – 2008. Jane has spoken and written extensively on the subject and is author of the BPP BIFM workbooks, several case studies and articles on FM across range of publications such as Croners, EFMR, Facilities Management Journal, and FM World.
