Integrative Approach to Addressing Societal Needs in Infrastructure Development Projects

This dissertation, "Integrative Approach to Addressing Societal Needs in Infrastructure Development Projects" by Kar-wai, Kelwin, Wong, 黃嘉偉, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Opinions from society have become increasingly important in the development of public infrastructure projects as governments and organizations place greater emphasis on public consultation and engagement efforts. With a developing trend around the world (including in Hong Kong) towards greater public involvement in the decision-making processes for public infrastructure projects, it is imperative that decision-makers give sufficient consideration into the needs and concerns from different sectors of society. Inability to do so can lead to project delays, protests and litigation. Existing public consultation and engagement exercises often attract those with the loudest voices or with special interests / motives (political, financial, etc.). Moreover, comments and feedback collected from public consultation and engagement events are often not systematically organized and codified for use as reference in future projects. This leads to the loss of potentially valuable lessons when preparing for new projects. Public engagement, addressing the needs of society and social capital are mostly looked at from the social sciences perspective. Research in these areas focusing on infrastructure development and construction remain limited. Furthermore, there is currently no comprehensive approach and strategy on addressing the needs of society to continuously capture the lessons learned from previous projects. Previous research work on stakeholder engagement in construction focused on analyzing and resolving conflicts between stakeholders; stakeholder identification and prioritization of engagement items based on ethical practices; and integration of project management and asset management teams for providing better feedback on end-user needs. However, these studies did not address some fundamental problems in stakeholder engagement such as the lack of participation from a larger, more representative audience; the need to proactively engage certain groups or sectors of society that are most severely impacted by a project; and identifying the connection between the public and other construction stakeholders to illustrate how the rest of society can contribute and relate to a public infrastructure project. This Study aims to: i) develop an Integrative Approach that can help decision-makers of public infrastructure projects better anticipate, consider and subsequently address the needs and concerns of society when planning and designing public infrastructure projects by empowering stakeholders with knowledge and lessons learned from previous experiences; ii) demonstrate how a broad range of project stakeholders, including the public and various groups in society, can be embraced and connected through mobilization and utilization of social capital; and iii) illustrate the facilitation of knowledge exchange between the various stakeholders of a public infrastructure project. Through a comprehensive research process involving a combination of literature review, interviews with relevant experts, observations at public engagement events in Hong Kong, organizing a public engagement event in collaboration with an NGO, conducting an empirical case study and hosing a workshop with construction industry experts, the Integrative Approach to Addressing Societal Needs was developed, which consist of a Stakeholder Knowledge Transfer (SKT) model, a Relational Knowledge Base (RKB), as well