Interpersonal Conflict by Joyce Hocker at Bookstore UAE
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Language, Linguistics & Creative Writing > Language: reference and general > Speaking in public: advice and guides > Interpersonal Conflict
Interpersonal Conflict

Interpersonal Conflict


     0     
5
4
3
2
1



Available


X
About the Book

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts - whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management. Instructors and students can now access their course content through the Connect digital learning platform by purchasing either standalone Connect access or a bundle of print and Connect access. McGraw-Hill Connect(registered) is a subscription-based learning service accessible online through your personal computer or tablet. Choose this option if your instructor will require Connect to be used in the course. Your subscription to Connect includes the following: SmartBook(registered) - an adaptive digital version of the course textbook that personalizes your reading experience based on how well you are learning the content; access to your instructor's homework assignments, quizzes, syllabus, notes, reminders, and other important files for the course; progress dashboards that quickly show how you are performing on your assignments and tips for improvement and the option to purchase (for a small fee) a print version of the book. This binder-ready, loose-leaf version includes free shipping.

Table of Contents:
Preface Acknowledgments Part ONE Conflict Components Chapter 1 The Nature of Conflict Interpersonal Conflict Depends on Interpersonal Communication Family Relationships... Love Relationships... The Workplace... The Importance of Skill Development... Preventing Destructive Conflict... Conflict Defined... An Expressed Struggle... Interdependence... Perceived Incompatible Goals... Perceived Scarce Resources... Interference... Understanding Destructive Conflict... The Four Horsemen... Stressful Drama Examples... Escalatory Spirals... Avoidance Spirals... Your Opportunities... Summary... Key Terms... Review Questions... Chapter 2 Perspectives on Conflict Your Personal History... More Reflections on Your Specific History Your Worldview Affects How You Think and Feel About Conflict Negative Views of Conflict... Positive Views of Conflict... Insights from Metaphors... Metaphors Reflecting Danger Metaphors Reflecting Opportunity The Lens Model of Conflict... The Dangers of Single Focus... Identify The Filters on Your Lens... Gender Filters... Cultural Filters... Summary... Key Terms... Review Questions... Chapter 3 Interests and Goals Types of Goals: TRIP... Topic Goals: What Do We Want?... Relational Goals: Who Are We to Each Other?... Identity, or Face-Saving, Goals: Who Am I in This Interaction?... Process Goals: What Communication Process Will Be Used?... The Overlapping Nature of TRIP Goals... Goals Change in Interaction... Prospective Goals... Transactive Goals... Retrospective Goals... Goal Clarity... Clarify Your Goals Estimate the Other's Goals... Collaborative Goals... Summary... Key Terms... Review Questions... Chapter 4 Power: The Structure of Conflict What Is Power?... Orientations to Power... Designated Power... Either/Or Power... Both/And Power... Power Denial... A Relational Theory of Power... Defining Interpersonal Power... Individual Power Currencies... Resources Control Interpersonal Linkages Communication Skills Expertise Assessing Your Relational Power Power Imbalances... High Power... Low Power... Constructive Power Balancing... Techniques for Balancing Power... Dialogue... Restraint... Focus on Interdependence The Power of Calm Persistence... Stay Actively Engaged... Empowerment of Low-Power People by High-Power People... Metacommunication... What to Say When You Are Low Power... Summary... Key Terms... Review Questions... Chapter 5 Styles The Nature of Styles Assessing Your Styles... Will You Avoid or Engage?... Avoidance... Avoidance and Culture... The Avoid/Criticize Loop... Avoiding... Dominating... Destructive Domination... Threats... Compromise... Competition... Obliging... Integrating... Cautions About Styles... Verbal Aggressiveness and Verbal Abuse Bullying... Violence... Patterns of Violence... Explanations for Violence... Interaction Dynamics... Flexibility Creates Constructive Conflict... Being Stuck... Are You Stuck?... Summary... Key Terms... Review Questions... Part TWO Intervention Chapter 6 Emotions in Conflict Introducing Emotion... Misconceptions of Emotion in Conflict... Model of Emotions Finding Feelings... Functions of Emotions... Functions of Negative Emotions... Functions of Positive Emotions... Core Concerns: Organizing Positive Emotions The Mid-Range: The Zone of Effectiveness... First Steps: Learn to Be a Warrior-of the Heart... Personal Responsibility for Emotional Transformation... Summary... Key Terms... Review Questions... Chapter 7 Analyzing Your Conflicts Macro-Level Mapping... Systems Theory... Complex Conflict Patterns... Micro-Level Mapping... Interaction Rules... Microevents... Comprehensive Guides... Conflict Assessment Guide... Difficult Conversations Guide... Summary... Key Terms... Review Questions... Chapter 8 Interpersonal Negotiation Negotiation in Everyday Life... Negotiation Is One Path to Conflict Resolution... Negotiation and Culture... Constructive Argumentation: Test Ideas, Not People... Approaches to Negotiation... Competitive Negotiation... Assumptions... Communication Patterns... Disadvantages... Integrative Negotiation... Assumptions... Balancing Power Communication Patterns... Coaching for Integrative Negotiators: Putting It Into Practice Nonspecific Compensation Disadvantages of Integrative Bargaining Seven Elements of Principled Negotiation... 1. Attend to the relationship 2. Attend to all elements of communication 3. Focus on interests, not positions 4. Generate many options 5. Find legitimate criteria 6. Analyze the "best alternative to a negotiated agreement (BATNA 7. Work with fair and realistic commitments What makes implementing the Core Concerns So Difficult? The Language of Integration... Competitive and Integrative Phases... Summary... Key Terms... Review Questions... Chapter 9 Third-Party Intervention The Need for Third Parties... Advantages of Using Skilled Third Parties... Informal Help... Conditions for Helping... Cautions about Informal Intervention... Formal Intervention... The Intervention Continuum... When the Parties Decide... When an Outsider Decides... Arbitration: An Expert Decides Summary... Key Terms... Review Questions... Chapter 10 The Practice of Forgiveness and Reconciliation by Gary W. Hawk, University of Montana Forgiveness and Reconciliation in the Context of Interpersonal Conflict Some Definitions... What's to Forgive?... Some Misconceptions about Forgiveness... When There Is an Imbalance of Power... The Matter of Memory... Decision or Process?... Emphasizing Process over Decision... Getting Stuck: Eddies in the River... The Personal and Interpersonal Dimensions of Forgiv eness... Gestures... The Value and Limits of Apology... Switching the Point of View: Receiving Forgiveness and Forgiving Oneself Reconciliation: A Late Stage in the Journey... Insights from History, Politics, and Literature... The Strand of Truth... The Strand of Forbearance... The Strand of Empathy... Commitment to the Relationship out of Awareness of Our Interdependence The Tie that Binds: A Multicultural Example from Hawaii Conclusion... Summary... Key Terms... Review Questions... References Name Index Subject Index

About the Author :
William Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager. Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.


Best Sellers


Product Details
  • ISBN-13: 9781260083545
  • Publisher: McGraw-Hill Education
  • Publisher Imprint: Mcgraw-Hill Education
  • Height: 229 mm
  • Spine Width: 18 mm
  • Width: 185 mm
  • ISBN-10: 1260083543
  • Publisher Date: 08 Jul 2017
  • Binding: Paperback
  • Language: English
  • Weight: 603 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Interpersonal Conflict
McGraw-Hill Education -
Interpersonal Conflict
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Interpersonal Conflict

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!