An Introduction to Reference Services in Academic Libraries
Home > Reference > Library and information sciences / Museology > An Introduction to Reference Services in Academic Libraries
An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

An introductory text on various aspects of reference services that requires your students to think!An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public ac

Table of Contents:
Part One: Case Studies Case Study 1. Development, Implementation, and Assessment of a Virtual Information Literacy Tutorial on an Urban Campus Valeda Frances Dent Setting. Objectives. Methods. Results. Conclusion. Appendix: Orsem Library Information Quiz, Fall 2004, Volume 4. Exercises. Case Study 2. Reference Triage at the Medical College of Ohio: Just-in-Case to Just-in-Time at the Mulford Library Marlene A. Porter and Jolene M. Miller Introduction. Setting. Objective. Methods. Results. Exercises. Case Study 3. Marketing Library Services to Young Male Faculty Mary Mee Introduction. Strategies. Conclusion. Exercises. Case Study 4. Relational Reference: A Challenge to the Reference Fortress John E. Holberg Relational Reference. Reference As Being. Community of Practice. What Relational Reference Is Not. Exercises. Case Study 5. Virtual Reference: Answering Patrons’ Questions Electronically Christopher Nelson Cox Introduction. Needs Assessment. Instant Answers@WPI. Collaborative Efforts. Number of Questions. Policies and Procedures. Staff Skills. Staff Training. Marketing. Service Continuation. Exercises. Case Study 6. What They Don’t Teach You in Library School: Experience Is the Real Teacher Tammy S. Guerrero Setting. Objective. Methods. Reference Services. Results. Conclusion. Exercises. Case Study 7. Occasional Occurrences at Owl Creek University Debra Cox Rollins and Rusty Gaspard Introduction. Setting. Background. Conclusion. Exercises. Case Study 8. Uninvited Change: The Governors State University Library’s Evolving Reference and Technology Desk Paul Blobaum Introduction. Objective. Methods. Results. Conclusion. Exercises. Case Study 9. Common Queries Marilyn Schoot-Castle Walk-Ins versus E-Mailed Queries. Professors Expecting Miracles. Undergraduate Expectations. Exercises. Case Study 10. Models for Measuring and Evaluating Reference Costs Matthew R. Marsteller and Susan Ware Introduction. Reference Service Cost Studies. Reference Transaction Logs. Interactive Digital Reference Cost Models. Specific Cases. Conclusion. Exercises. Case Study 11. Customer Survey Miron Stenche Introduction. Objective. Method. Results. Conclusion. Exercises. Part Two: Essays Essay 1. The Diverse Librarian Paula M. Smith Exercises. Essay 2. Academic Librarian As the Rodney Dangerfield of University Faculty: “I Get No Respect” Tammy S. Guerrero Exercises. Essay 3. The Teaching Portfolio: Explaining What We Do So Well Mark L. McCallon Introduction. What Is the Teaching Portfolio? Summary of Teaching Responsibilities. Student Evaluation Data. Teaching Philosophy Statement. Teaching Objects and Supporting Data. Supporting Data. Uses of the Portfolio. Conclusion. Exercises. Appendix: Thinking About Teaching and Learning. Essay 4. The Glass of Fashion: Librarianship for the Twenty-First Century Susan Swords Steffen and Michael J. Bell Introduction. The New Library: Myth and Reality. Managing the Whirlwind


Best Sellers


Product Details
  • ISBN-13: 9781136802485
  • Publisher: Taylor & Francis Ltd
  • Publisher Imprint: Routledge
  • Language: English
  • ISBN-10: 1136802487
  • Publisher Date: 25 Aug 2006
  • Binding: Digital (delivered electronically)


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
An Introduction to Reference Services in Academic Libraries
Taylor & Francis Ltd -
An Introduction to Reference Services in Academic Libraries
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

An Introduction to Reference Services in Academic Libraries

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!