Management Information Systems

In our digital age, information systems are at the forefront of business innovation in Australia, New Zealand and the Asia–Pacific region. Management Information Systems, First Australasian edition carefully considers the cross-functional perspectives of students from all majors within the business degree, making it the ideal resource for the introductory MIS course. From Anonymous hacktivists operating in Australia to Loyalty New Zealand’s command of big data; and the latest agricultural apps to lessons learnt from the Queensland Health payroll fiasco, Management Information Systems, First Australasian edition investigates the business imperative first and then applies the information systems context for a holistic learning experience. Drawing on diverse examples from large corporations, small- and medium-sized enterprises, and government and not-for-profit organisations in Australia and New Zealand, our resource dissects contemporary business issues like ethics, green IT, cloud computing, big data, privacy, IT risk and security, and the impact of social media on e-commerce. Through the frequent ‘IT’s About Business’ case studies in every chapter, the resource provides a strong balance of grounding theory and real-world application. Our unique pedagogical structure delivers a thorough, hands-on examination of our local region’s business ecosystem in accessible, jargon-free style. Special features include a recurring case focusing on Malakai and Abbie, recent business graduates running a small Sydney venue, ‘The Nook’. Students will achieve deep understanding of MIS concepts by following the pair’s progress as they overhaul the technological infrastructure — and online presence — of their business. Our resource also offers frequent opportunities to practise the Excel and Access applications relevant to the modern workplace. As we move globally to a knowledge economy, students using Management Information Systems, First Australasian edition will be empowered to enact industry best practice through extensive practical exercises to encourage creative thinking and problem solving.

Table of Contents:
Preface x About the authors xii Applications at a glance xiv How to use this resource xvi Digital self-study resources xxi CHAPTER 1 Introduction to information systems 1 CHAPTER 2 Organisational strategy, competitive advantage and information systems 37 CHAPTER 3 Data and knowledge management 71 CHAPTER 4 Telecommunications and networking 111 CHAPTER 5 Business intelligence 153 CHAPTER 6 Ethics and privacy 181 CHAPTER 7 Information security 205 CHAPTER 8 Social computing 249 CHAPTER 9 E-business and e-commerce 295 CHAPTER 10 Wireless, mobile computing and mobile commerce 333 CHAPTER 11 Information systems within the organisation 375 CHAPTER 12 Extending the organisation to customers 401 CHAPTER 13 Extending the organisation along the supply chain 429 CHAPTER 14 Acquiring information systems and applications 453 Acknowledgements 489 Endnotes 491 Index 495