In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart. Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to: Set the tone and direction for the project Communicate more effectively Improve listening skills Create a positive work environment Motivate, coach, and mentor team members Productively handle stress, criticism, and blame And more. Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.
Table of Contents:
Contents Acknowledgments vii PART ONE: An Introduction to Emotional Intelligence 1 1 My Growth in Emotional Intelligence 3 A Dangerous Situation 3 Emotional Mastery for Project Managers 5 Project Management Is Competitive 6 What Is Emotional Intelligence? 8 Measuring Your Emotional Intelligence 9 The Good News About Emotional Intelligence 11 Applying Emotional Intelligence to Project Management 12 Emotional Intelligence Is Vital to Project Managers 16 2 A Brief Primer on Emotional Intelligence 19 The Popularity of Emotional Intelligence 19 Some Useful Definitions 20 How to Improve Your Understanding of Emotional Intelligence Concepts 28 Learning About Emotional Intelligence Is Only the First Step 29 PART TWO: Project Management Begins with Self-Management 31 3 Self-Awareness 33 Introduction to Self-Awareness 33 Emotional Self-Awareness 35 Accurate Self-Assessment 44 Self-Confidence 45 Techniques to Improve Your Self-Awareness 46 4 Self-Management 52 The Emotional Intelligence Model for Project Management 53 Self-Control 55 Techniques to Improve Our Self-Management 75 Additional Techniques for Self-Control and Self-Management 77 PART THREE: Building Project Stakeholder Relationships 81 5 Social Awareness 83 An Introduction to Social Awareness 83 Empathy 86 Seeing Others Clearly 92 Organizational Awareness 97 Emotional Boundaries 102 Techniques for Improving Our Social Awareness 106 6 Relationship Management 111 An Introduction to Relationship Management 111 Stakeholder Relationships 116 Developing Others 130 Telling the Truth 136 Additional Principles of Relationship Building 143 Techniques for Managing Relationships on Projects 149 PART FOUR: Using EQ to Lead Project Teams 155 7 Project Team Leadership 157 Introduction to Project Team Leadership 157 Communications 159 Conflict Management 167 Inspirational Leadership 174 Additional Considerations for Team Leaders 176 Techniques for Improving Project Team Leadership 185 8 Creating a Positive Team Environment 188 What Makes a Great Project Team 188 How PMs Set the Tone and Direction for the Project 191 The Team Within the Team 199 Techniques for Creating a Positive Team Environment 201 9 Leveraging Emotional Intelligence on Large and Complex Projects 205 Are You Ready to Lead Large and Complex Projects? 205 Characteristics of Large and Complex Projects 206 Concerns for Large-Scale Project Managers 207 Applying Different Leadership Styles 209 Applying Emotional Intelligence to Virtual Project Teams 218 Emotional Intelligence Techniques for Large and Complex Projects 222 Epilogue 225 Appendixes 227 A Emotional Tally Sheet 229 B Emotional Intelligence Assessment Checklist 232 C Stakeholder Management Tool 234 D Responsibility Assignment Matrix (RAM) 237 E Emotional Intelligence Movies and Scenes 238 F Magazines and Journals on Emotional Intelligence 240 G Books on Emotional Intelligence 242 H Training Sources for Emotional Intelligence 243 I Emotional Intelligence Web Sites 245 J Emotional Intelligence Assessment Instruments 246 K Results of the 2005 Survey of Emotional Intelligence in PMs 249 Index 257
About the Author :
Mersino has more than 20 years of project management experience. He has worked at IBM, Ameritech, and Unisys Worldwide, and consults for clients including Abbott and the University of Chicago. He teaches courses for ESI International and Northwest University, and is a member of the National Speakers Association and the Project Management Institute
Review :
..". presents many good, practical suggestions that can definitely have a positive affect on a project team...any project manager must read this book."--IEEE Electrical Insulation Magazine
..". A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals."-PM World Today Magazine
"I found this book to be a well-structured, easy read that delivers results. Immediately after I started reading the book, I caught myself monitoring and categorizing my feelings in various situations throughout the day. Several times, I paused and rethought the way in which I was about to approach my team members, boss or assistant at work or my husband at home. True to its title, out of the many books dealing with the subject of emotional intelligence, this book is a worthy investment particularly for aspiring or current project management professionals."
-PM World Today Magazine
"It's the book I wished I'd written. If you don't own a copy, go out and get one."-- pm4girls.com
"Providing a complete framework for applying emotional intelligence to meet the unique challenges of project managers, this powerful book gives readers the tools, techniques and guidance they need." --Primavera magazine
..". A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals."-"PM World Today Magazine"
.".. A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals."-"PM World Today Magazine"
"I found this book to be a well-structured, easy read that delivers results. Immediately after I started reading the book, I caught myself monitoring and categorizing my feelings in various situations throughout the day. Several times, I paused and rethought the way in which I was about to approach my team members, boss or assistant at work or my husband at home. True to its title, out of the many books dealing with the subject of emotional intelligence, this book is a worthy investment particularly for aspiring or current project management professionals."
-"PM World Today Magazine"
“I found this book to be a well-structured, easy read that delivers results. Immediately after I started reading the book, I caught myself monitoring and categorizing my feelings in various situations throughout the day. Several times, I paused and rethought the way in which I was about to approach my team members, boss or assistant at work or my husband at home. True to its title, out of the many books dealing with the subject of emotional intelligence, this book is a worthy investment particularly for aspiring or current project management professionals.”
-"PM World Today Magazine"
"... A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals."
-"PM World Today Magazine"
.,." A well-structured, easy read that delivers results... a worthy investment particularly for aspiring or current project management professionals." -"PM World Today Magazine"
"I found this book to be a well-structured, easy read that delivers results. Immediately after I started reading the book, I caught myself monitoring and categorizing my feelings in various situations throughout the day. Several times, I paused and rethought the way in which I was about to approach my team members, boss or assistant at work or my husband at home. True to its title, out of the many books dealing with the subject of emotional intelligence, this book is a worthy investment particularly for aspiring or current project management professionals." -"PM World Today Magazine"
