You’ve spent years gathering the technical intelligence you need for this challenging career--now separate yourself from the pack by increasing your emotional intelligence!
As recent research has indicated that emotional intelligence (EI) now accounts for 70 to 80 percent of management success, there is no doubt that today’s successful project manager needs strong interpersonal skills and the ability to recognize emotional cues to lead their teams to success--the technical expertise the position depended on so greatly in the past simply isn’t enough anymore!
Emotional Intelligence for Project Managers introduces you to all facets of EI and shows how emotions can be leveraged to meet project goals. Project managers strong in technical skills but needing help in the EI department will learn how to:
- Set the tone and direction for the project
- Communicate effectively
- Motivate, inspire, and engage their team
- Encourage flexibility and collaboration
- Deal productively with stress, criticism, and change
- Establish the kind of high morale that attracts top performers
Now in its second edition, Emotional Intelligence for Project Managers includes several expanded sections on self-awareness and self-management, as well as a new chapter on using EI to lead Agile Teams and a close look at Servant Leadership.
Table of Contents:
CONTENTS
Acknowledgments ix
PART 1
An Introduction to Emotional Intelligence 1
1My Growth in Emotional Intelligence 3
A Dangerous Situation 3
Emotional Mastery for Project Managers 5
Project Management Is Competitive 6
The Rules for Project Managers Have Changed 7
What Is Emotional Intelligence? 8
Measuring Your Emotional Intelligence 9
The Good News About Emotional Intelligence 12
Applying Emotional Intelligence to Project Mangement 12
Emotional Intelligence Is Vital to Project Managers 18
2A Brief Primer on Emotional Intelligence 21
The Popularity of Emotional Intelligence 21
Some Useful Definitions 22
How to Improve Your Understanding of Emotional
Intelligence Concepts 29
Learning About Emotional Intelligence Is Only the First Step 30
PART 2
Project Management Begins with Self-Management 33
3Self-Awareness 35
An Introduction to Self-Awareness 35
Emotional Self-Awareness 36
Accurate Self-Assessment 50
Self-Confidence 52
Techniques to Improve Your Self-Awareness 53
Personal Action Plan: Self-Awareness 60
4Self-Management 61
The Emotional Intelligence Model for Project Management 62
Self-Control 63
Prethinking or Foreshadowing 72
Techniques to Improve Our Self-Control 87
Personal Action Plan: Self-Management 93
PART 3
Building Project Stakeholder Relationships 95
5Social Awareness 97
An Introduction to Social Awareness 97
Empathy 100
Seeing Others Clearly 106
Organizational Awareness 112
Emotional Boundaries 117
Techniques for Improving Our Social Awareness 122
Personal Action Plan: Social Awareness 125
6Relationship Management 126
An Introduction to Relationship Management 126
Stakeholder Relationships 129
Developing Others 144
Telling the Truth 149
Additional Principles of Relationship Building 158
Techniques for Managing Relationships on Projects 167
Personal Action Plan: Relationship Management 172
PART 4
Using EQ to Lead Project Teams 173
7Project Team Leadership 175
An Introduction to Project Team Leadership 175
Communications 177
Methods of Project Communications 181
Conflict Management 185
Inspirational Leadership 191
Additional Considerations for Team Leaders 194
Techniques for Improving Project Team Leadership 199
Personal Action Plan: Project Team Leadership 202
8Creating a Positive Team Environment 203
What Makes a Great Project Team? 203
How PMs Set the Tone and Direction for the Project 205
The Team Within the Team 216
Techniques for Creating a Positive Team Environment 218
Personal Action Plan: Creating a Positive Team Environment 221
9
Leveraging Emotional Intelligence on Large and
Complex Projects 222
Are You Ready to Lead Large and Complex Projects? 222
Characteristics of Large and Complex Projects 223
Concerns for Large-Scale Project Managers 224
Applying Different Leadership Styles 226
Applying Emotional Intelligence to Virtual Project Teams 233
Emotional Intelligence Techniques for Large and
Complex Projects 238
Personal Action Plan: Leveraging Emotional Intelligence
on Large and Complex Projects 241
10Success with Agile Projects 242
Agile Project Managers, Scrum Masters, Coaches,
and Team Leaders 242
Servant Leadership Is an Alternative to Command and Control 248
Agile Leaders Need to Be Emotionally Intelligent 249
Social Awareness and Relationship Management 249
Positive Regard 250
Techniques for Improving Our Success with Agile Projects 251
Personal Action Plan: Success with Agile Projects 253
Epilogue 255
Appendixes
AEmotional Tally Sheet 257
BAssessment for Emotional Self-Awareness and Self-Control 260
CStakeholder Management Tool 262
DEmotional Intelligence Movies and Scenes 265
EBooks on Emotional Intelligence 267
FEmotional Intelligence Assessment Instruments 269
Index 271
About the Author :
ANTHONY MERSINO, PMP, PMI-ACP has more than 26 years of project management experience. He has trained and consulted on Project Leadership and Agile methods for a wide variety of clients.
Review :
..".covers all the people skills that project managers need to get the job done." --Project Management Tips
"The book makes sense where sense is not yet common... bringing the concept into a viable and useful area to constructively and effectively manage." -- Vancouver Business Journal
"This book about professional development is personal, insightful, and well-organized. It is a helpful and viable tool book for PM and team leaders" --PM World Journal
