Most people learn best through experience, which is why new managers often feel ill-equipped to resolve the frustrations, setbacks, conflicts, and concerns of the people on their team. The Management Training Tool Kit includes all the essential tools to help you face even the most advanced leadership challenges and avoid embarrassing blunders. Psychology professor Alan Clardy supplies thirty-five real-life case studies that explore the important lessons learned by other experienced professionals, including how to troubleshoot plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. With probing discussion questions that help pinpoint core issues, practical solutions that can be used to resolve problems, role-playing analysis exercises that bring the case studies to life, and an inventory to help you assess your unique management style, you’ll gain the skills needed to guide your team through trials and on to success. New managers tossed to the front lines with absolutely no experience are bound to make some mistakes. But The Management Training Tool Kit will help leaders adeptly overcome any obstacle.
Table of Contents:
Contents
Acknowledgments
Using the Cases in This Book
Case Report Worksheet
Analyzing a Case: A General Strategy
Case Analysis Guidelines Worksheet
Case Issues Index
The 35 Case Studies
1 How Come They Make More Than I Do?
2 “She’s a Smart Enough Broad”
3 Improving Performance in Business Services
4 “Looney Tunes on Parade”: Part 1—Getting Started on
the Right (or Left?) Foot
5 “Looney Tunes on Parade”: Part 2—Kicking into Gear
6 “Looney Tunes on Parade”: Part 3—A Time for Action
7 Mary Corey
8 Shipping and Receiving
9 They Came from Docu-Max
10 He’s Just Not the Same
11 Special Checking Is Handed a Loss
12 Beverly Comes Full Circle
13 It Was Really So Simple
14 Pain in Claims
15 Don’t Let Her Get Behind You
16 Kathy’s Temper
17 Forgetting Claims
18 Answering the Phone
19 Good News, Bad News: Part 1—The $15.00 Mistake
20 Good News, Bad News: Part 2—Judy, Judy, Judy
21 Good News, Bad News: Part 3—The Storm Breaks
22 Conflict in Customer Service
23 Don’t Let an Old Flame Die
24 The Contradiction of Business
25 Problems Behind the Counter
26 Wanted: Good Secretary
27 Another Staff Meeting
28 The Case-in-Case Analysis
29 A “No” in the Field
30 Buddy Jefferson
31 A Wet Pain in the Neck
32 “Well, Excuuuse Me!”
33 The “B” Is Back
34 Who’s Telling the Truth?
35 A Leadership Challenge
Appendixes
A Managerial/Supervisory Pre-Training Planning Sheet
B The Management Style Inventory
C Self-Inventory of Managerial Responsibilities
Index199
About the Author :
ALAN CLARDY, PH.D., is a professor in the Psychology Department and director of the Human Resource Development Graduate Degree Program at Towson University, as well as the author of many books and articles on HR issues.
Review :
..".a great resource for young or new managers, but also for those who want to continue to improve and prepare themselves..." --Strategy: Business Learning & Life
"Real-world situations and genuine, tough decisions are behind the 35 case studies Alan Clardy lays out in this set of training exercises for managers and supervisors." --HR Magazine
