Handbook of Human Performance Technology: Principles, Practices, and Potential

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology - a systematic approach to improving individual and organizational performance. Exhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on "performance technology in action" and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice.

Boasting fifty-five new chapters, contributors to this new edition comprise a veritable "who's who" in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Margo Murray, Judith Hale, Dana and James Robinson, and many others.

Praise for the third edition of the Handbook of Human Performance Technology

"If you are in the business of trying to improve organizational performance, this Handbook should be the first place you look for answers to questions about human performance technology."
- Joseph J. Durzo, CPT, Ph.D., senior vice president and chief learning officer, Archstone-Smith

"This newest edition of the Handbook provides an unparalleled, all-encompassing survey of the latest theory and its practical application in this emergent field. This book is a must-have reference for any professional wishing to systematically improve performance within their organization."
- Weston McMillan, CPT, manager, training and development, eBay Inc.

"An invaluable, engaging resource for anyone charged with improving workplace performance. It not only provides the background and foundations of our profession, but more importantly, it also provides the most up-to-date descriptions of how to apply HPT to drive results."
- Rodger Stotz, CPT, vice president and managing consultant, Maritz Inc.

"This book is filled with insights--both for those who are new to the field and also for those who are experienced. It offers concrete advice and examples on how to use HPT to impact business results and how to work successfully within organizations."
- Anne Marie Laures, CPT, director, learning services, Walgreen Co.

"The Handbook contains many of the secrets for improving the performance of individuals, groups, and organizations."
- Robert F. Mager, author, Analyzing Performance Problems and How to Turn Learners On...Without Turning Them Off

Foreword to the Third Edition xiii
Harold D. Stolovitch, Erica J. Keeps

Preface xxi

Acknowledgments xxvii

The Editor and Editorial Advisory Board xxix

Foreword to the First Edition xxxi
Thomas F. Gilbert

Foreword to the Second Edition xxxvii
Robert F. Mager

Part One: Foundations of Human Performance Technology 1
Monique Mueller, editor

1 Human Performance Technology Fundamentals 5
James A. Pershing

2 The Performance Architect’s Essential Guide to the Performance Technology Landscape 35
Roger M. Addison, Carol Haig

3 Business Perspectives for Performance Technologists 55
Kenneth H. Silber, Lynn Kearny

4 Performance Improvement: Enabling Commitment to Changing Performance Requirements 93
William R. Daniels, Timm J. Esque

5 Systemic Issues 111
Dale M. Brethower

6 Mega Planning and Thinking: Defining and Achieving Measurable Success 138
Roger Kaufman

7 The Origins and Evolution of Human Performance Technology 155
Camille Ferond

Part Two: The Performance Technology Process 189
Jim Hill, editor

8 Aligning Human Performance Technology Decisions with an Organization’s Strategic Direction 191
Ryan Watkins

9 Analysis and More 208
Allison Rossett

10 Requirements: The Bridge Between Analysis and Design 223
Ray Svenson

11 Modeling Mastery Performance and Systematically Deriving the Enablers for PerformanceImprovement 238
Guy W. Wallace

12 Dimensions of Organizational Change 262
Larissa V. Malopinsky, Gihan Osman

13 Using Evaluation to Measure and Improve the Effectiveness of Human Performance TechnologyInitiatives 287
Robert O. Brinkerhoff

14 The Full Scoop on Full-Scope Evaluation 312
Joan C. Dessinger, James L. Moseley

Part Three: Interventions at the Worker and Work Team Levels 331
Karen L. Medsker, editor

15 Instruction as an Intervention 335
Michael Molenda, James D. Russell

16 Designing Instructional Strategies: A Cognitive Perspective 370
Kenneth H. Silber, Wellesley R. Foshay

17 Games and Simulations for Training: From Group Activities to Virtual Reality 414
Robert L. Appelman, John H. Wilson

18 Distance Training 437
José Manuel Ochoa-Alcántar, Christy M. Borders, Barbara A. Bichelmeyer

19 Innovations in Performance Improvement with Mentoring 455
Margo Murray

20 Motivating Individuals, Teams, and Organizations 478
Richard E. Clark

21 Shifting Organizational Alignment from Behavior to Values 498
Anthony W. Marker

22 Principles and Practices of Work-Group Performance 516
Michael F. Cassidy, Megan M. Cassidy

23 Performance Support Systems 539
Steven W. Villachica, Deborah L. Stone, John Endicott

Part Four: Interventions at the Workplace and Organizational Levels 567
Mark J. Lauer, editor

24 The Impact of Organizational Development 571
Brian Desautels

25 The Fifth Discipline: A Systems Learning Model for Building High-Performing Learning Organizations592
M. Jeanne Girard, Joseph Lapides, Charles M. Roe

26 Knowledge Management, Organizational Performance, and Human Performance Technology 619
Debra Haney

27 Coming to Terms with Communities of Practice: A Definition and Operational Criteria 640
Sasha Barab, Scott J. Warren, Rodrigo del Valle, Fang Fang

28 Workplace Design 665
Karen L. Medsker

29 Six Sigma: Increasing Human Performance Technology Value and Results 692
Darlene M. Van Tiem, Joan C. Dessinger, James L. Moseley

30 Normal Excellence: Lean Human Performance Technology and the Toyota Production System 717
Joachim Knuf, Mark J. Lauer

Part Five: Performance Measurement and Assessment 743
Jana L. Pershing, editor

31 A Commentary on Quantitative and Qualitative Methods: Myths and Realities 745
Jana L. Pershing

32 Constructing Effective Questionnaires 760
Sung Heum Lee

33 Interviewing to Analyze and Evaluate Human Performance Technology 780
Jana L. Pershing

34 Observation Methods for Human Performance Technology 795
James A. Pershing, Scott J. Warren, Daniel T. Rowe

35 Using Content Analysis in Human Performance Technology 819
Erika R. Gilmore

36 Quantitative Data Analyses 837
Mary Norris Thomas

37 Evidence-Based Practice and Professionalization of Human Performance Technology 873
Ruth Colvin Clark

Part Six: Performance Technology in Action 899
Debra Haney, editor

38 Making the Transition from a Learning to a Performance Function 903
Dana Gaines Robinson, James C. Robinson

39 Using an HPT Model to Become Management’s Partner 924
Danny Langdon

40 Managing Human Performance Technology Projects 943
Nicholas Andreadis

41 Leadership in Performance Consulting 964
Roger Chevalier

42 The Anatomy of Performance: A Framework for Consultants 986
Geary A. Rummler

43 Certification: An Alignment Intervention 1008
Judith A. Hale

44 Standards and Ethics in Human Performance Technology 1024
Ingrid J. Guerra

45 Professional Ethics: A Matter of Duty 1047
Jim Hill

46 Improving Human Performance by Employing a Top-Down Function Analysis Methodology in NavyAircraft Design 1067
Dennis Duke, Robert Guptill, Mark Hemenway, Wilbur Doddridge

Part Seven: Looking Forward in Human Performance Technology 1085
Darlene M. Van Tiem, editor

47 SWOT Analysis 1089
Doug Leigh

48 Sustainable Development and Human Performance Technology 1109
Scott P. Schaffer, Therese M. Schmidt

49 Rapid Reflection Throughout the Performance-Improvement Process 1122
Sharon J. Korth, Brenda S. Levya-Gardner

50 Appreciative Inquiry: Unraveling the Mystery of Accentuating the Positive 1147
Darlene M. Van Tiem, Julie Lewis

51 Comprehensive Performance Evaluation: Using Logic Models to Develop a Theory-Based Approachfor Evaluation of Human Performance Technology Interventions 1165
Barbara A. Bichelmeyer, Brian S. Horvitz

52 Aligning the Human Performance System 1190
John Amarant, Donald T. Tosti

53 Systems, Measures, and Workers: Producing and Obscuring the System and Making SystemicPerformance Improvement Difficult 1224
Donald J. Winiecki

54 Hidden Order of Human Performance Technology: Chaos and Complexity 1251
Darlene M. Van Tiem, Swati Karve, Jennifer Rosenzweig

55 Quantulumcunque Concerning the Future Development of Performance Technology 1274
Klaus D. Wittkuhn

About the Editor 1286

About the Contributors 1288

The International Society for Performance Improvement 1311

Name Index 1312

Subject Index 1326

Addendum to the Copyright Page 1364