Benchmarking for Best Practice
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Book 2
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Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
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Benchmarking for Best Practice: The Art of Applying Effective Quality Management

Benchmarking for Best Practice: The Art of Applying Effective Quality Management


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About the Book

Table of Contents:
Evolution of TQM; benefits of implementing TQM and evidence to support its use to enhance business performance; TQM as a generic and transferable concept - how it is perceived by industry; application of quality systems, such as EN ISO 9000 - policing of standards; innovation management - examples of best practice; customer satisfaction - cases of best practice - winners of European Quality Awards (EQA) and other prestigious awards; management of supplier partnerships; TQM related to health care; TQM in financial services sector; performance measurement - comprehensive integrated model; process of benchmarking - current methodologies applied in industry; sustainability - TQM as it is perceived from the external/shareholder perspective.


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Product Details
  • ISBN-13: 9780750624145
  • Publisher: Elsevier Science & Technology
  • Publisher Imprint: Butterworth-Heinemann Ltd
  • Height: 234 mm
  • Returnable: N
  • Weight: 902 gr
  • ISBN-10: 0750624140
  • Publisher Date: 31 Aug 1996
  • Binding: Hardback
  • Language: English
  • Sub Title: The Art of Applying Effective Quality Management
  • Width: 156 mm


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Benchmarking for Best Practice: The Art of Applying Effective Quality Management
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