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Home > Business and Economics > Business and Management > Management and management techniques > Quality Assurance (QA) and Total Quality Management (TQM) > Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results
Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results

Implementing Juran's Road Map for Quality Leadership: Benchmarks and Results


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About the Book

This is a practical guide to quality management based on research papers, presentations, and topic tracks from the Juran Institute's annual IMPRO conference for quality practitioners. First-hand perspectives, charts, checklists, and benchmarks form a comprehensive, step-by-step road map for managers who want to successfully introduce and sustain quality initiatives. This book distills more than ten years of the Juran Institute's thinking and practice of quality management into a valuable resource for quality professionals.

Table of Contents:
Accelerating Performance Through Quality. A Road Map for Accelerating Performance. Preparing for the Journey. Starting the Journey. Expanding the Gains. Integration: Perpetuating Performance Improvement. Index.

About the Author :
AL ENDRES, former vice president of the Juran Institute, is the Director of the Center for Quality at the University of Tampa and Chair of the Department of Management. He is also an assistant professor. While at the Juran Institute, Dr. Endres was responsible for the research and development of educational material on quality systems for service organizations. He spearheaded the creation of the Juran Institute's associated training materials and workshops. Dr. Endres is also the author of Improving R&D Performance: The Juran Way (Wiley).


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Product Details
  • ISBN-13: 9780471296195
  • Publisher: John Wiley and Sons Ltd
  • Publisher Imprint: John Wiley & Sons Inc
  • Height: 231 mm
  • Sub Title: Benchmarks and Results
  • Width: 161 mm
  • ISBN-10: 0471296198
  • Publisher Date: 14 Oct 1999
  • Binding: Hardback
  • Spine Width: 22 mm
  • Weight: 526 gr


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